轉職熱搜工作

1. 主導解決客戶生產品質異常 2. 客戶端品質問題溝通協調與不良分析 (FA/8D report) 3. 推動廠內品質流程改善

1.負責與RD工程部門及客戶間之溝通與協調。 2.至客戶端處理專案機台問題。 3.需配合國內外出差。 4.具AOI或半導體設備客服或製造經驗者尤佳。

1. 協助業務團隊進行AI客服系統之產品簡報與技術展示，提供專業解說與價值定位。 2. 了解客戶需求，進行系統功能規劃與解決方案設計，提出符合需求的應用建議。 3. 撰寫技術提案、解決方案文件及需求規格，協助客戶進行POC（Proof of Concept）。 4. 與研發/產品團隊合作，針對客戶回饋提出優化建議，推動產品改進。 5. 參與投標文件準備、技術答詢與專案前期支持。 【技能需求】 1. 專業背景：資訊工程、人工智慧、資管或相關科系畢業佳。 2. 技術能力： ★ 具備AI、NLP（自然語言處理）、機器學習或客服系統相關知識尤佳。 ★ 熟悉雲端服務（AWS）或API整合經驗。 ★ 能撰寫技術文件與需求規格，具系統規劃能力。 3.溝通能力： ★ 優秀的簡報與表達技巧，能將技術內容轉化為客戶易懂的價值說明。 ★ 具備跨部門協作及與客戶溝通的能力。

職責要求 1.品質策略與測試架構建立 -制定並落地測試策略（Test Pyramid、風險導向測試、回歸策略、測試環境策略） -建立可擴充的自動化測試架構（E2E / API / Integration），並確保可維護性與穩定性 2.自動化測試與 CI/CD 品質門檻 -導入或優化 Auto Testing（Playwright/Cypress 等），整合至 CI Pipeline -設計品質 Gate（PR 檢查、冒煙測試、回歸測試、部署前驗證）與失敗追蹤機制 3.第一線事故分析與 Root Cause 推進 -在 Issue 發生第一線進行快速定位（前端、後端、網路、環境、第三方服務） -主導或協助 RCA（Root Cause Analysis），推動修復方案與長期預防（Preventive Action） 4.需求規格到可測試性（Testability）落地 -參與需求與規格討論，協助定義驗收標準（AC）、測試案例設計、邊界條件與例外流程 -針對 User Spec 驗證 **功能、互動、視覺一致性**（PC Web / Mobile Web / RWD） 5.跨團隊協作與品質影響力 -作為 QA 與工程、PM、設計、客服等團隊的橋樑，快速釐清問題與對齊優先序 -推動品質流程優化（缺陷分級、版本回歸節奏、release checklist、troubleshooting SOP） 6.帶領夥伴成長與交付效率提升 -帶領夥伴們更有效率且精準的完成團隊目標 -指導中初階 QA 建立正確的測試思維、工具使用、案例設計能力 -建立可複用的測試資產（範本、工具、最佳實務），提升團隊產能與準確度 -帶領夥伴持續學習進步 任職資格 1. 3 年以上軟體測試/品質工程經驗（或 3+ 年且能展現對測試架構與影響力的深度） 2. 能獨立負責測試策略、規劃與落地，並能以數據或結果衡量品質成效 3. 熟悉 PC Web / Mobile Web 運作（HTTP、瀏覽器渲染、Storage、Cache、跨域、效能等基礎） 4. 具備 Debug 能力：能看 log、抓 network、重現 bug、定位前後端與第三方問題 5. 熟悉至少一種自動化測試工具：Playwright / Cypress / pytest（能設計架構而非只會寫腳本） 6. 熟悉 API 測試與驗證（REST/GraphQL），具備測試資料與測試環境的管理能力 7. 有雲端或線上服務測試經驗（含 staging、prod incident、feature flag、observability 基礎概念） 8. 溝通清晰、邏輯強、願意把複雜問題變成可落地的流程與系統化解法 【加分條件】 1. 有建立或重構過自動化測試框架／測試平台（例如：report、retry、trace、test data、mock、flaky 管理） 2. 有帶人或 Tech Lead 經驗（code review、Mentoring、建立團隊規範） 3. 有開發背景或能寫出可維護的測試程式（TypeScript/JavaScript），理解設計模式與可測試性設計 4. 熟悉效能、穩定性、安全相關測試概念（例如 Lighthouse、壓測、基本 OWASP 意識） 5. 熟悉 Observability 工具（如 Sentry / Datadog）並能用於定位與改善

職責要求 【修繕服務計畫擬定及作業品質控管】 1.訂定與執行工服年度願景策略目標計畫。 2.覆核屬員各項工作內容，監督品質及時效，並及時輔導協助解決問題。 【客戶服務管理】 1.客戶服務管理:分派客戶報修任務、協助釐清客訴責任與保固責任，安排後續工程修繕作業，並依合約規定執行。 2.客戶報修分析管理:統計客訴缺失異常案件回饋施工管理，提出建議改善異常缺失標準及回饋。 3.對外協調跨部門、業主、管委會與顧客之客服相關事項。 【培育部屬】 掌握成員工作績效，安排部門內訓練提升專業，培育接班人。 任職資格 1. 5年以上營建現場相關實務經驗及建築案場交屋經驗者佳。 2. 人格特質：具服務熱忱、親和力佳、個性積極、具良好溝通協調能力及耐心。 3. 具工地主任、品保工程師、職安證照者尤佳。

1. Tool installation and service support based in Taichung but not limited to work in Taichung area. 2. Preventive maintenance on Photo-Mask Equipment. 3. Participate on service review meetings at customer site. 4. On-call duty at night and weekend is required on rotary base. 5. Windows operation system skill is required for tool software update. 6. Obligate to learn new products and training on new tool abroad. 7. Assistance in application and sales to promote products. 8. Other service task assigned by management.

1. Field support to all customers in the Northern part of Taiwan. 2. The field support is to support systems or machines of products. Main task is related to hardware but might involve software troubleshooting in some occasions. 3. On a rotary basis, job holder is required for on-call duty. 4. Obligate to learn new products through daily work and training events； is required to attend training events upon arrangement. 5. Required to participate in customer service meetings, maintain positive relationship with customer contacts. 6. Writes reports on time for the purpose of administration, service events, technical data and improvement. 7. Proactively takes ownership on resolving service problems. 8. Assisting in application and sales to promote products toward customers. 9. Other service which management assign to him.

1. Field support to all customers in the Northern part of Taiwan. 2. The field support is to support systems or machines of products. Main task is related to hardware but might involve software troubleshooting in some occasions. 3. On a rotary basis, job holder is required for on-call duty. 4. Obligate to learn new products through daily work and training events； is required to attend training events upon arrangement. 5. Required to participate in customer service meetings, maintain positive relationship with customer contacts. 6. Writes reports on time for the purpose of administration, service events, technical data and improvement. 7. Proactively takes ownership on resolving service problems. 8. Assisting in application and sales to promote products toward customers. 9. Other service which management assign to him.

1. Field support to all customers in the Hsinchu part of Taiwan. 2. The field support is to support systems or machines of products. Main task is related to hardware but might involve software troubleshooting in some occasions. 3. On a rotary basis, job holder is required for on-call duty. 4. Obligate to learn new products through daily work and training events； is required to attend training events upon arrangement. 5. Required to participate in customer service meetings, maintain positive relationship with customer contacts. 6. Writes reports on time for the purpose of administration, service events, technical data and improvement. 7. Proactively takes ownership on resolving service problems. 8. Assisting in application and sales to promote products toward customers. 9. Other service which management assign to him.

1. Tool installation and service support based in Hsinchu office but not limited to work in Hsinchu area. 2. Preventive maintenance on Photo-Mask Equipment. 3. Participate on service review meetings at customer site. 4. On-call duty at night and weekend is required on rotary base. 5. Windows operation system skill is required for tool software update. 6. Obligate to learn new products and training on new tool abroad. 7. Assistance in application and sales to promote products. 8. Other service task assigned by management.