轉職熱搜工作

Coupang 正在重新構想購物體驗，目標是讓每位顧客從打開 Coupang 應用程式起至訂單送達家門的每一刻都驚嘆不已。 我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 主要職責： · 分析專案人力進度追蹤，依專案性質與1~10位約聘人員配合，調整人員工作進度 · 抽檢約聘人員作業內容，並且針對錯誤率教高的人員進行個別教學 · 定期回報產品價格相關專案達標率以及自主執行績效改善動作 · 分析產品價格標準作業流程，並提出優化建議 · 使用系統進行產品價格核對、查詢及管理作業 · 維護、更新、管理各類文件檔案 · 主管交辦事項 基本條件： · 文書作業處理：熟悉Word, Excel(樞紐分析、V lookup等), outlook · 英文讀寫能力基本 (可進行基本信件及訊息英文溝通) · 需要細心、耐心、積極主動、有獨立思考能力、靈活度高、對數字敏銳 招募流程 申請資格審核 – 電話面試 – 現場(或線上面對面)面試 – 錄取通知 招募流程實況可能因職缺而異，亦可能因為時程安排或其他原因變動 將透過應徵者在申請階段提供的電子郵件，告知面試時程和結果 注意事項 若所有職缺皆招募完成，本公告可能在所示截止日期前關閉 若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知 酷澎不會歧視殘障人士，對所有應徵者都提供平等的競爭機會

[Company Introduction] We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. [Role Overview] As a Product Manager for Search Advertising, you will be responsible for driving data-driven experimentation and new product features for our performance marketing team. Specifically, you will own the planning, execution and optimization of experiments across our Search Marketing campaigns. You will leverage these experiments to develop internal marketing platform features to grow and optimize Coupang’s search keyword assets, shopping product feed and other areas vital to our Search business. As a member of Coupang Taiwan’s Growth Product team, you will drive performance marketing objectives by leveraging Coupang‘s marketing tech as well as the Google Ads tech stack to provide a continuous framework for marketing innovation. This is a rare opportunity to be part of a diverse, fast-paced, and dynamic team with great upward potential in growth product management and e-commerce product management. Join us in building the future of commerce and enabling our customers to say “How did I ever live without Coupang?” [What You Will Do] • Define and manage experimentation pipeline for Coupang‘s performance marketing campaigns on Google Ads. • Define and develop platform features for our internal Search Marketing systems related to keyword automation, shopping product feed automation, campaign optimization and more. • Engage technical counterparts at Google to enable product innovations to scale our Google Search and Shopping campaigns. • Partner with our performance marketing team to review key metrics and achieve business goals for our paid search campaigns. • Develop and drive new features for Coupang’s marketing tech platform to grow and automate our search advertising business. [Essential Qualifications] • Bachelor‘s degree or equivalent in science or engineering. • 3+ years of experience with Google Ads ecosystem and related products. • Experience running marketing experiments (e.g., A/B testing, incrementality testing). • Experience owning/driving programs across cross functional teams. • Ability to take initiative and ownership in a fast-paced and dynamic environment. • Strong communication skills and ability to influence internal and external stakeholders. • Strong English skills (both verbal and written). [Preferred Qualifications] • Master‘s degree in science, math or engineering. • Experience in retail / E-commerce industries. • Experience in growth marketing.

我們存在的意義，是要給顧客WOW的體驗。 每當顧客說，「沒有Coupang我們怎麼過活？」我們就知道走對路了。Coupang創立的初衷是渴望把購物、飲食和生活變得無比簡單。秉持初心，我們正在從根本顛覆數十億元的電子商務產業。電子商務公司當中，我們的成長速度數一數二，並且具備優異名聲，成為韓國商務市場主要可靠的存在。 我們的使命是打造電子商務的未來，絕無虛假。我們挑戰解決問題的極限，打破傳統取捨的限制。現在就加入Coupang，在永不關機、緊密連接的高科技世界，創造驚人的體驗吧。  Position :  Senior Associate, Compliance 這個角色會是在第一線幫消費者做商品審查跟品管，因為我們的品類眾多，商品也來自世界各地，因此在這個團隊能夠接觸到多領域的商品知識與法律/標章規範，同時這個團隊也能夠更深入學習電商後端運作與邏輯，包括商品上下架以及內部研究專案，也能夠excel運用能力。 主要職責： 審查日常上架商品產品合規性、採購來源及其他必要工作以確保所販售產品符合台灣法規要求及酷澎採購要求。 聯繫與追蹤供應商進行必要資料提交。 蒐集、分析或監控有關產品合規資訊。 其他主管交辦事項。 基本條件： 大學畢業 熟悉Excel操作 熱愛挑戰 細心及耐心 良好溝通能力與團隊意識 加分條件： 具有進階操作Excel能力，例如使用Pivot, Mapping..或其他函數。 畢業於法律、醫療衛生、食品、化妝品、化學或外語(韓文&英文)等學科者尤佳。 具有其他電商進行上架審查工作經驗者。

Coupang 正在重新構想購物體驗，目標是讓每位顧客從打開 Coupang 應用程式起至訂單送達家門的每一刻都驚嘆不已。 我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 商品頁營運專案專員 1. 商品上架相關專案管理 (規劃、制定流程並追蹤專案進度、達成專案目標...等) 2.跨部門團隊合作，優化改善上架流程，與產品端合作提出需求並跟進 3.規劃上架培訓流程及多元化素材準備 4.依專案性質帶領1~10位約聘人員，管理工作進度 5.其他主管交辦事項 招募條件 1. 熟悉Microsoft Office及Google Sheet等文書處理工具(熟悉篩選及常用公式如xlookup、樞紐等)。 2. 具備1~2年工作經歷 3. 能獨立思考，並依據專案目標分析及規劃具體執行流程 4. 積極主動樂於學習，靈活度高可跨部門溝通與合作〝〝 加分條件 1.能靈活應用表單工具功能進行資料分析 2.具團隊帶領或教學培訓經驗 3.英文聽/說/讀/寫程度中上 招募流程 申請資格審核 – 電話面試 – 現場(或線上面對面)面試 – 錄取通知 招募流程實況可能因職缺而異，亦可能因為時程安排或其他原因變動 將透過應徵者在申請階段提供的電子郵件，告知面試時程和結果 注意事項 若所有職缺皆招募完成，本公告可能在所示截止日期前關閉 若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知 酷澎不會歧視殘障人士，對所有應徵者都提供平等的競爭機會

Coupang 正在重新構想購物體驗，目標是讓每位顧客從打開Coupang 應用程式起至訂單送達家門的每一刻都驚嘆不已。 我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 職務概覽: 職稱: Sr. Complaint Experience Management (CEM) Specialist 工作地點: 台北市松山區 我們正在尋找一位具備策略思維與跨部門協作能力的 Complaint Experience Management (CEM)專家，負責制定並執行顧客體驗策略，提升顧客滿意度、忠誠度與品牌信任度。 此職位將涵蓋顧客旅程優化、顧客滿意度指標分析（如 NPS、CSAT、DSAT）、重大事件（incident）應對，以及跨部門協調資源以提升整體顧客體驗。 - 建立並推動全公司顧客體驗策略與執行計畫。分析並追蹤顧客體驗指標，如 NPS（Net Promoter Score）、CSAT（Customer Satisfaction）、DSAT（Dissatisfaction Score）。 - 導入並應用 DSAT 分析，以找出顧客不滿意的根本原因，優化服務與產品流程。 出席消費者保護會議(消保會議)，回應與處理顧客爭議與申訴案件。 - 協助 incident 處理，作為跨部門應對機制的核心成員，提升危機處理效率與顧客信任。 - 彙整顧客回饋與行為數據，提出具體的優化建議與改善措施。 - 與客服、行銷、產品、營運等部門密切合作，推動以顧客為中心的工作文化與項目。 - 建立 CX 數據儀表板與週／月報制度，定期向管理階層提供決策依據與預警資訊。 招募條件: 擁有商業、行銷、服務設計或相關領域之學士學位，碩士尤佳。 至少五年以上顧客體驗管理、顧客服務或顧客成功經驗。 熟悉顧客旅程設計、痛點分析與 CX 實務工具（如 NPS、DSAT 等）。 具備數據分析能力與問題解決能力，能獨立提出改善方案。 具備優秀的溝通協調能力，能跨部門合作推動顧客體驗改善。 中文流利，具備英文書寫與溝通能力者佳。 招募流程 申請資格審核 – 電話面試 – 現場(或線上面對面)面試 – 錄取通知 招募流程實況可能因職缺而異，亦可能因為時程安排或其他原因變動 將透過應徵者在申請階段提供的電子郵件，告知面試時程和結果 注意事項 若所有職缺皆招募完成，本公告可能在所示截止日期前關閉 若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知 酷澎不會歧視殘障人士，對所有應徵者都提供平等的競爭機會

Coupang 正在重新構想購物體驗，目標是讓每位顧客從打開 Coupang 應用程式起至訂單送達家門的每一刻都驚嘆不已。 我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 主要職責： · 分析專案人力進度追蹤，依專案性質與1~10位約聘人員配合，調整人員工作進度 · 抽檢約聘人員作業內容，並且針對錯誤率教高的人員進行教育訓練 · 定期回報產品價格相關專案達標率以及自主執行績效改善動作 · 分析產品價格標準作業流程，並提出優化建議 · 使用系統進行產品價格核對、查詢及管理作業 · 維護、更新、管理各類文件檔案 · 主管交辦事項 基本條件： · 文書作業處理：熟悉Word, Excel(樞紐分析、V lookup等), outlook · 英文讀寫能力基本 (可進行基本信件及訊息英文溝通) · 需要細心、耐心、積極主動、有獨立思考能力、靈活度高、對數字敏銳 招募流程 申請資格審核 – 電話面試 – 現場(或線上面對面)面試 – 錄取通知 招募流程實況可能因職缺而異，亦可能因為時程安排或其他原因變動 將透過應徵者在申請階段提供的電子郵件，告知面試時程和結果 注意事項 若所有職缺皆招募完成，本公告可能在所示截止日期前關閉 若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知 酷澎不會歧視殘障人士，對所有應徵者都提供平等的競爭機會

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : Andon Policy Manager The Andon Policy Manager at Coupang manages and operates the Andon policies/processes that arise during the customer‘s purchase and usage process. The Andon process involves identifying, reporting, and addressing issues related to products that are returned or complained about by customers. To provide a product experience that impresses customers, they plan and implement new Andon quality policies/processes and manage their development and stabilization through communication with various related departments. What will you do? • System Setup and Data-Driven Improvement: Establish and enhance processes related to Andon product policies, utilizing product quality data and VOC (Voice of Customer) analysis to identify and propose fundamental policy improvements • Cross-Functional Collaboration: Collaborate with cross-functional teams to analyze and understand product quality trends, enabling the planning and management of proactive policies • Continuous Process Optimization: Regularly review existing policies to ensure ongoing and timely process optimization • Presentation Facilitation: Establish policy/process presentation material and facilitate learning sessions for key stakeholders • Establishment of food and non-food Andon policies • Impact monitoring after policy launch • When a new employee joins the company, onboarding training for the whole of ANDON • Review and respond to requests for improvements to the Andon Process from stakeholders Essential Qualifications • 5 years of experience in establishing and optimizing customer and quality-related policies and processes • Fluent in English at professional level • High proficiency in data analysis and work tools (Power BI, Excel, SQL) • Think Systematically: Ability to define fundamental problems through data analysis and monitoring and identify items that impact Andon and the overall business from a macro perspective to build policies/processes • Dive Deep: Make correct decisions by closely predicting the results and impacts of policies by synthesizing various interests, indicators, and needs of related departments • Wow the Customer: Experience in proactively participating in or leading initiatives to improve customer experience • Stakeholder Management: Ability to communicate effectively with key stakeholders to ensure project goals are met within the expected timeline • Presentation Skill: Create material and facilitate policy/process training to key stakeholders Recruitment Process • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage Things to Consider • This job posting may be closed prior to the stated end date for application if all openings are filled • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process • Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : Specialist, Quality Assurance (Andon Policy) The Andon Policy Specialist at Coupang manages and operates the Andon policies/processes that arise during the customer‘s purchase and usage process. The Andon process involves identifying, reporting, and addressing issues related to products that are returned or complained about by customers. To provide a product experience that impresses customers, they plan and implement new Andon quality policies/processes and manage their development and stabilization through communication with various related departments. What will you do? 1. System Setup and Data-Driven Improvement: Establish and enhance processes related to Andon product policies, utilizing product quality data and VOC (Voice of Customer) analysis to identify and propose fundamental policy improvements. 2. Cross-Functional Collaboration: Collaborate with cross-functional teams to analyze and understand product quality trends, enabling the planning and management of proactive policies. 3. Continuous Process Optimization: Regularly review existing policies to ensure ongoing and timely process optimization. 4. Presentation Facilitation: Establish policy/process presentation material and facilitate learning sessions for key stakeholders. Essential Qualifications: 1. 3 years of experience in establishing and optimizing customer and quality-related policies and processes. 2. Fluent in English. 3. Think Systematically: Ability to define fundamental problems through data analysis and monitoring and identify items that impact Andon and the overall business from a macro perspective to build policies/processes. 4. Dive Deep: Ability to make correct decisions by closely predicting the results and impacts of policies by synthesizing various interests, indicators, and needs of related departments. 5. Wow the Customer: Experience in proactively participating in or leading initiatives to improve customer experience. 6. Stakeholder Management: Ability to communicate effectively with key stakeholders to ensure project goals are met within the expected timeline. 7. Presentation Skill: Ability to create material and facilitate policy/process training to key stakeholders. Preferred Qualifications: 1. High proficiency in data analysis and work tools (Power BI, Excel, SQL, etc). Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : Quality Assurance Specialist 退貨流程優化專員 The Quality Assurance Specialist at Coupang manages and operates the Andon policies/processes that arise during the customer‘s purchase and usage process. The Andon process involves identifying, reporting, and addressing issues related to products that are returned or complained about by customers. To provide a product experience that impresses customers, they plan and implement new Andon quality policies/processes and manage their development and stabilization through communication with various related departments. What will you do? - System Setup and Data-Driven Improvement: Establish and enhance processes related to Andon product policies, utilizing product quality data and VOC (Voice of Customer) analysis to identify and propose fundamental policy improvements. - Cross-Functional Collaboration: Collaborate with cross-functional teams to analyze and understand product quality trends, enabling the planning and management of proactive policies. - Continuous Process Optimization: Regularly review existing policies to ensure ongoing and timely process optimization. - Presentation Facilitation: Establish policy/process presentation material and facilitate learning sessions for key stakeholders. Essential Qualifications: - 3 years of experience in establishing and optimizing customer and quality-related policies and processes. - Think Systematically: Ability to define fundamental problems through data analysis and monitoring and identify items that impact Andon and the overall business from a macro perspective to build policies/processes. - Dive Deep: Ability to make correct decisions by closely predicting the results and impacts of policies by synthesizing various interests, indicators, and needs of related departments. - Wow the Customer: Experience in proactively participating in or leading initiatives to improve customer experience. - Stakeholder Management: Ability to communicate effectively with key stakeholders to ensure project goals are met within the expected timeline. - Presentation Skill: Ability to create material and facilitate policy/process training to key stakeholders. Preferred Qualifications: - High proficiency in data analysis and work tools (Power BI, Excel, SQL, etc). - Fluent in English Recruitment Process: - Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer - The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. - Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider: - This job posting may be closed prior to the stated end date for application if all openings are filled. - Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. - Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.