轉職熱搜工作

此角色需與多單位協作支援整體運作，適合能在制度與流程中溝通協調、為系統穩定提供支持的人。 1. Service Design- 基礎設施建置 - 擬訂與控管基礎設施(作業系統、硬體環境、資料庫、網路、資訊技術)建置計劃、安全規劃與架構設計 。 2. Service Transition - 基礎設施建置-系統上線 - 擬議基礎設施護管理之工作指導程序供做遵循 。 3. Service Operation - 系統功能增修 - 執行與指導基礎設施建置與驗測 。 4. Service Operation - 事故與問題 - 處置、分析與診斷系統異常並擬議改善措施 。 5. 主管交辦

1.協助規劃產品流程所需技術及設備參數評估 2.製程生產參數之測試及驗證 3.製程能力及製程管制規格制定 4.製程良率改善及提升

What we are looking for The service team at Nova is looking for a Service Engineer to provide product support at Nova customers. In this role you‘ll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide. Responsible for training, installing, and supporting all Nova products at customer sites worldwide. We foster teamwork, excellence, and innovation, making customer success our main goal. What you will be doing • Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field. • Support OEM partners, and End Users internal service as defined under warranty and service support agreements. • Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training). • Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager. • Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time. • Assist in new equipment integration, “add-ons,” and upgrades. • Provide feedback to the headquarters based on experience gained with customers. • Support the customer beyond the defined working schedule as required.

What we are looking for The service team at Nova is looking for a Service Engineer to provide product support at Nova customers. In this role you‘ll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide. Responsible for training, installing, and supporting all Nova products at customer sites worldwide. We foster teamwork, excellence, and innovation, making customer success our main goal. What you will be doing • Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field. • Support OEM partners, and End Users internal service as defined under warranty and service support agreements. • Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training). • Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager. • Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time. • Assist in new equipment integration, “add-ons,” and upgrades. • Provide feedback to the headquarters based on experience gained with customers. • Support the customer beyond the defined working schedule as required.

Location in Hsinchu, prepare for TSMC F25 in Taichung in 2027 ~ 2029 Technical 1.Responsible for completion of process support and installation of Lam equipment at customer sites. This includes evaluation and documentation of process outputs of hardware modifications/upgrades to existing systems. 2. Setup and complete experiments, collect data and generate reports for both internal and external distribution. 3. Design and complete DOE (Design of Experiments) evaluations to characterize process window for new installations or Lam recommended field hardware modifications/ upgrades. 4.Develop new processes for small variants to existing customer applications. 5. Conduct experiments and tests, collect and analyze data and generate reports for both internal and external distribution. 6. Work with senior engineers and customers to understand customer technology roadmaps, process flow, inflection points, requirements and business issues/ challenges. 7. May develop new processes for small variants to existing customer applications. 8. May recommend / initiate escalations and quality investigations. 9. Present technical and marketing materials to a high standard. 10. Any other duties as assigned by the immediate supervisor. Customer Relation 1. Develop good customer relations during start-up and trouble-shooting; Work closely with customer to understand customer issues and demands. 2. Professionally represent the company to the customer. 3.Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified. 4. Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc.) in good working condition, accounted for and secure. 5. Can support process projects and manage customer and product group to drive to closure. *請檢附英文履歷**請載明多益成績*

1. 負責系統維修保養、抄錶、監控。 2. 負責系統管理 : 化學品更換、用量統計、庫存管理(收貨、化學槽車灌充) 3. 配合TSMC人員參與TXM責任範圍內相關緊急事故之應變處理及演練。 4. 水質取樣、各項儀器檢測分析、操作、校正。 5. 現場環境監督與設備巡視檢查。 6. 6S清潔與其他支援事項。 7. 其他主管交辦事務。 ※配合日、夜輪班及假日輪班（有輪班津貼）。

Responsibilities: Technical: • Communicates as a subject matter expert on high level technical issues and escalations while providing guidance and recommending solutions. • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. • Responds to situations where first-line product and escalates or finds solutions in malfunctioning equipment or software. • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. • Partners with the account team to present to customers the problem statement, identified root causes and getting buy-in on proposed solutions • Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands on and or installed based performance data collection/analysis • Drives required actions at the customer site to resolve escalations and prevent repeat problems • Liaises between Customers, Product Groups, Field Sales, Business Development and other organizations to ensure closure of product issues. May works closely with Account GM(s), CSOMs and other senior level engineers in Field, CSBG and GPG. • Participates in the review of procedures, processes and tool design impacting development activity. • Manages projects and provides reports to management to deliver the desired result. Conduct customer escalation meetings. • Present technical and marketing materials to a high standard. Leadership: • Participates in Lam‘s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application. • Acts as technical mentor for field and account engineers and may design or conduct training sessions. Customer Relation: • Provides support to customer/users where the product is highly technical or sophisticated in nature. • Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue. • Support process projects and manage customer and product group to drive to closure.

【Position Summary】 Major responsibility is improving installation & technical skills of GFW team. Maintaining GFW and local team satisfactions, as key sponsor to lead GFW and co-work with PG/CSBG/Sales to make customer and company’s goal completed. Regular oversea support other regions while requested. Job Duties and Responsibilities(50 ％ of time): Technical / Operational responsibilities / Performance objectives of this position 1. Represent field service head to local service team, develop and maintain good relationship with local team. Be accountable for service operation to achieve company goals. 2. Manage installed base performance of assigned functions to ensure achievement of system performance to product specifications. 3. Manage and direct the activities of field service and technical support required for installation, servicing and modification of company products 4. Co-work with local service team, process engineering, sales and product group closely to support customer technical and production requirements, evaluate product performance and best solution delivery. 5. Forecast and control manpower allocation and manage the utilization of engineers for a balanced absorption result. 6. As bridge of GFW engineer and local service team to deliver clear issue statement and support need to keep improving and demonstrating system performance, availability and reliability. 7. Coordinate hot escalation with GFW, local and support team, manage and arrange resources to estimate gaps to tool delivery and interruption of production. 8. Secure zero safety EHS event with non-hazards environment and provide sufficient training and guide service team continuously. People Management (50 ％ of time): Responsibility for leading, motivating and developing staff 1. Be responsible for training, motivation, employee development and discipline of assigned employees.

Summary Seeking for a high potential Senior Spares Planner who can own key planning processes and grow into future leadership roles (Team Lead / Supervisor). Ideal for someone with strong analytical skills, initiative, and the drive to influence cross functional operations. Key Responsibilities • Build and maintain plan for every part models and forecast spare parts demand. • Analyze historical demand, validate forecasts, and adjust SPM recommendations. • Manage stocking levels, E&O, part transitions, and inventory rebalancing. • Support NPI planning, initial stocking strategies, and part lifecycle transitions. • Ensure ERP/SPM data accuracy and drive process improvements. • Lead cross-functional improvement projects involving engineering, maintenance, procurement, and warehouse operations Qualifications • Bachelor’s in Supply Chain, Engineering, business, or related field. • 6+ years in spares/service parts or materials planning. Proficient in SAP, ERP/MRP, SPM, Excel/analytics tools. Soft Skills

1. 維繫客戶/廠商關係，對應報價/議價業務 2. 協調各廠區之機具用品 3. 協助現場處理施工問題 4. FSE業務之管理調度 5. 處理業務相關行政作業 6. 主管交辧事項