轉職熱搜工作

1.房務員整房工作分配 2.掌握VIP和行政客人抵離情況，並按客房佈置要求通知樓層做好各類禮品和物品的配備工作 3.負責接聽服務電話及與櫃枱互動房間放房狀況及房內特殊擺設 4.客遺留物登記、保留、整理及發放 5.做好辦公室的日常清潔工作，保持乾淨整潔 6.負責組內所有行政文書工作，並建立電子資料檔 7.負責房務組內各項報表與備品領貨單據之彙整 8.執行日常訂貨下單庫存管理及定期盤點作業 9.樓層消耗備品請領及發放 10.客房備品及客房資產之報廢/遺失整理申報 11.機動支援房務打掃或查房事項 12.處理主管交辦其他的事項

• To implement service standards and procedures to ensure that they are achieved and followed by proper training, supervision and control. • To be constantly on the lookout for ways and means to improve the smooth running of the Restaurant. • To communicate and present a positive attitude to provide leadership to all staff in order to attain all desired goals.

工作職責 1. 依酒店集團規定執行保養維護計劃及項目。 2. 酒店消防設備維護檢修及保養。 3. 協助酒店消防生命安全系統符合當地消防安全規章制度並獲得相關政府許可及証書。 協助防止職業災害發生，負責飯店防火安全、衛生運作、管理及行政工作 1. 協助市府、公家機關各項業務之聯繫、協調、處理 2. 具飯店消防設備編組及年度檢查相關經驗者佳 3. 協助規劃及實際演練消防演習演練 4. 協助飯店防火管理稽核工作 5. 完成文華東方酒店集團消防相關稽核例行檢查工作項目

1.協助管理客務各方面工作 2.確保客人的滿意度 3.控制空房狀況、房間住房率和房間價格類型的準確性等 4.經常到大廳、接待處和出納處檢查其整潔情況，並在貴賓到來前對貴賓房進行抽查 5.注意飯店住房率及預測的住房狀況和大型團體的入住情形

Oversees the effective and efficient operation of Room Service and related operations in accordance with the objectives, performance and quality standards established by the hotel. He / she is required to plan, organize, and motivate all colleagues to excel in delivering Legendary Quality Experience to all guests. Job Requirements: The candidate • To implement service standards and procedures to ensure that they are achieved and followed by proper training, supervision and control. • To be constantly on the lookout for ways and means to improve the smooth running of the Restaurant. • To communicate and present a positive attitude to provide leadership to all colleagues in order to attain all desired goals.

1.Set Departmental objectives, work schedules, budgets, policies and procedures. 設置部門目標，工作時間表，預算，政策和程式。 2.Responsible for assisting in the daily operation and delivering quality service. 負責協助日常運營，提供優質服務。 3.Guest satisfaction reports and implement actions to improve results 訪客滿意度報告並實施改善結果的行動 4. Offers information about available services and facilities of hotel, points of interest, and entertainment attractions. 提供有關酒店，景點和娛樂景點的可用服務和設施的資訊。 5.Furnishes information, makes reservations, and obtains tickets for guests to social and recreational events or travel. Supplies guests with travel information, such as transportation rates, routes, and schedules. 完成資訊，預訂，並獲得客人參加社交和娛樂活動或旅行的門票。 為客人提供旅行資訊，如運輸費率，路線和時刻表。 6.Reports suspicious behavior of patrons to hotel security personnel. 向顧客保安人員報告顧客的可疑行為。 7.Arranges for sending and receiving of packages. 發送和接收包裹的安排。 8.Monitor the appearance, standards and performance of the Concierge Team Members, emphasising training and teamwork. 監督服務中心團隊成員的外觀，標準和表現，重點是培訓和團隊合作。 9. Ensure Concierge Team Members have current knowledge of hotel products, services, pricing and policies and a good knowledge of the local area. 確保服務中心團隊成員擁有酒店產品，服務，定價和政策的最新知識以及對當地的瞭解。 10. With 5 stars experience of international hotel is plus. 擁有5星級國際酒店經驗者優先。

1.確保能以適當的運作，保持最大客房入住率。 2.客房的正常條件及可用性及時更新。 3.檢查貴賓房間及有關貴賓的到達。 4.團隊預定情況與業務部保持一致。 5.對可能發生的房間變動的控制並對變動做出解釋。 6.預期日、周、月客房佔用率與實際佔用率對比衡量將變動記錄。 7.即時的準確房態。 8.擬定有關預期客房入住率，預定模式，預期登記入住和結帳的管理的書面報告。 9.確保下屬各部門能夠按照飯店品牌標準和服務執行工作任務。 10.主管交辦事項。

The Duty Manager assists the Front Office Manager in managing the daily operations of the Front Office department. The individual is responsible for ensuring team member‘s productivity, monitoring efficiency of all processes and creating a positive work environment. 1. Oversee daily Front Office operations, ensuring smooth guest check-in/out, accurate billing, and seamless room assignments. 2. Provide exceptional guest service by handling VIP guests, special requests, and resolving service issues efficiently. 3. Support and drive GHA membership enrollment, enhancing guest loyalty and engagement. 4. Monitor financial procedures, including cash handling, receipts, and audit compliance in coordination with the Finance team. 5. Conduct night and day managerial duties, ensuring the highest standards of safety, service, and operational excellence. 6. Lead, coach, and motivate the Front Office team to deliver Forbes-level service and maintain strong interdepartmental collaboration. 7. Ensure up-to-date knowledge of hotel offerings, promotions, and local attractions to enhance the guest experience. 值班經理將協助客務經理管理客務部門的日常運作。負責確保團隊的生產力、控管各項流程的效率並創造積極的工作環境。 1. 監督每日前廳營運，確保入住與退房流程順暢、帳務正確、房間分配完善。 2. 提供卓越的賓客服務，妥善接待 VIP 貴賓與特殊需求客人，並高效處理各類服務問題。 3. 推動並支持 GHA 會員註冊計畫，提升賓客忠誠度與互動體驗。 4. 監控財務作業流程，包括現金處理、收據及審計合規，並與財務部門緊密合作。 5. 執行日間及夜間值班經理職責，確保安全、服務及營運品質達到最高標準。 6. 帶領、指導並激勵前廳團隊，確保服務品質符合 Forbes 評鑑標準，並維持良好的跨部門協作。 7. 熟悉飯店最新設施、活動、優惠及在地文化特色，為賓客提供更完善的入住體驗。

•Responsible for achieving the Hotel’s total Rooms revenues as laid out in the Marketing Plan. •Accountable for achieving the Hotel Room Yield, Average Rate and Occupancy targets, as laid out in the Marketing Plan. •To ensure that the Relative Rev par positioning of the hotel is in excess of its primary competitive set. •To provide feedback and market information to the DOS on the changing market conditions, including trends on the competition, as a result of direct sales solicitation, telephone, reading materials and interaction with competitive hotel staff. •To establish and maintain an effective working relationship within the department and with other support department. •To establish and maintain strong business relationships with travel agencies and related partners to promote hotel room products, secure business opportunities, and drive room occupancy and revenue growth.

•飯店各項收入帳務稽核作業 •檢核房價 / 餐價及異常管理 •月結作業及科目餘額表製作 •票券發行及回收作業及管理 •銷項調節表編制及營業稅申報作業 •配合集團內稽、會計師查帳及稅務機關之作業 •部門人力調度、培訓及督導 •其他主管交辦事項