【科林】客戶關懷專員( Customer Care Specialist）
月薪 34000~40000元
新北市中和區
1~2年工作經驗
About the job
電話客服專員是公司與客戶之間最直接的溝通橋樑。你將透過電話、線上訊息或其他服務渠道，協助客戶解決疑問、處理問題，並在每一次互動中，傳遞我們的專業與誠意。
As a Customer Service Representative, you’ll be the most direct bridge between our company and our customers. Through phone calls, online messages, or other service channels, you’ll help resolve inquiries, handle concerns, and deliver professionalism and sincerity in every interaction.
Why we have this role
我們相信，優質的客服能為品牌建立信任與口碑。這個角色不只是回答問題，更是主動追蹤服務狀況、蒐集顧客回饋、協助推動產品與服務改善的關鍵力量。
We believe that outstanding customer service builds trust and long-term brand loyalty. This role exists not only to answer questions, but also to actively follow up on issues, collect customer feedback, and support continuous improvement of our products and services.
How you‘ll find success
-以耐心、同理心及專業態度與客戶互動，贏得客戶信任。
-主動追蹤未解決的問題，展現責任感與服務熱忱。
-在提供解決方案的同時，適時推薦公司產品與方案，創造附加價值。
-定期分析與回饋客戶意見，協助優化服務流程與客戶體驗。
-Interact with customers patiently, empathetically, and professionally to build trust.
-Take initiative to follow up on unresolved cases and ensure customer satisfaction.
-Provide thoughtful solutions and recommend relevant products or services when appropriate.
-Analyze customer feedback regularly and contribute to internal service improvement.
How you grow
-接觸並學習跨部門協作，強化問題解決與溝通能力。
-累積客服實務與銷售溝通經驗，為未來職涯鋪路。
-參與內部教育訓練與品質改善計畫，持續精進專業技能。
-Collaborate with cross-functional teams to enhance problem-solving and communication skills.
-Gain hands-on experience in professional customer service and consultative selling.
-Participate in training programs and quality improvement initiatives to build long-term career capabilities.
Things you will do
-執行客戶滿意度調查，蒐集與分析客戶回饋。
-推廣公司活動、新產品或專案方案，提升客戶參與度與品牌認同。
-接聽並處理客戶來電，提供即時且適切的服務與解決方案。
-協助管理線上客服、書面回覆等多元服務渠道，確保一致的服務品質。
-訂閱制帳務等相關問題聯繫與回應(1位負責)
-Conduct customer satisfaction surveys and analyze feedback.
-Promote company campaigns, new products, or special service offers.
-Handle inbound calls and inquiries with professionalism and care.
-Support customer communication via multiple channels such as phone, email, and online messaging.
-Provide support for subscription-related account issues(one responsible person)
What we‘re looking for on your resume
-具客服、電話行銷或客戶關係相關經驗尤佳。
-擅長溝通與傾聽，能在壓力下保持冷靜與專業。
-具備責任感、主動積極，樂於追蹤並完成服務任務。
-熟悉基本電腦操作與Office軟體應用。
-擁有高服務意識、耐心與同理心。
-Experience in customer service, telemarketing, or client relationship management is a plus.
-Strong verbal communication and active listening skills.
-Responsible, self-motivated, and proactive in following through on tasks.
-Comfortable with computer tools and Microsoft Office applications.
-Demonstrates empathy, patience, and a strong service mindset.
What you should know about this team
我們是一個重視合作與支持的團隊。每一次與客戶的互動，都是團隊共同努力的成果。你的聲音與觀察會被傾聽與採納，因為我們相信，最了解顧客需求的人，就是第一線的你。
We’re a team that values collaboration, mutual support, and shared success. Every customer interaction reflects the effort of our entire team. Your voice and ideas will be heard—because we believe that frontline service staff understand our customers best.
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