Technical Services Engineer 產品技術服務工程師
月薪 55000~60000元
台北市松山區
3~4年工作經驗
Activities:
＞Provides technical expertise to sales representatives, retailers and (key account) customers during the sales process.
＞Provides technical input into bid proposals, projects and technical documents within the sales process, support on specification and identifies additional sales opportunities with existing customers.
＞Performs technical sales support at customer sites, or on a multiple-site basis
＞Collaborates with sales teams to develop and recommend products and services to meet customers‘ requirements
＞Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution, maintenance of products and inspection of return claim products.
＞Responds to customer questions regarding operation and malfunctions.
＞Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
＞Response for product and technical training to customers.
＞Responsible for new product application and testing.
＞Prepare technical documentation for presales, sales and after sales.
＞Identify and visit third-party technology providers, conduct subsequent product testing for both parties, and explore business opportunities.
工作內容：
- 在銷售過程中，為銷售代表、零售商和（重點客戶）客戶提供技術支援。
- 在銷售過程中，為投標方案、項目和技術文件提供技術支持，協助制定產品規格，並識別現有客戶的額外銷售機會。
- 在產品安裝現場提供技術銷售支援。
- 與銷售團隊合作，開發並推薦滿足客戶需求的產品和服務。
- 為客戶提供售後技術支援服務，包括安裝、故障排除、問題解決、產品維護和退貨產品的檢驗。
- 解答客戶關於操作和故障的問題。
- 負責為客戶提供產品和教育訓練。
- 負責新產品的應用和測試。
- 準備售前、售中和售後技術文件。
- 尋找並拜訪第三方技術供應商，為雙方進行後續產品測試，並探索商機。
Qualifications:
＞At least 3 years’ working experience in Engineering industry for technical services & support, preferably with experience in KNX/ETS solution, after-sales handling/management, and related in the field of motorization/automation business.
＞University graduate in Mechanical / Electrical / Electronic Engineering or related disciplines.
＞Good knowledge of mechanical, electrical and electronic products.
＞Local language is a must. Fluent in spoken and written English is essential.
＞Experience & knowledge in KNX/ETS solution. Others like smart home & automation is a plus.
＞Good communication skill
技能和資質要求：
- 至少3年工程行業技術服務與支援工作經驗
- 機械/電機/電子工程或相關專業大學本科畢業
- 英語口語和書面表達流利
- 具備KNX/ETS解決方案的經驗與知識、最好具備KNX/ETS 認證
- 售後服務處理/管理以及電機/自動化相關領域的經驗
- 精通機械、電氣和電子產品
- 熟悉智慧家庭和自動化等相關知識者優先考慮
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