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客服工程師(北部)-台積電TSMC
月薪 40000元 桃園市龍潭區 1~2年工作經驗1.設備安裝與現場施工:依派工任務進行客戶現場設備安裝;執行安裝前工具、設備、零件與文件確認;依施工SOP及安全規範完成設備定位、組裝、配線、管路及相關安裝作業;執行安裝完成後安全檢查;處理現場施工異常;建立完整安裝紀錄。 2.設備試車與驗收:確認客戶驗收規格及測試條件;執行設備試車及功能測試;進行溫度、控制、運轉及相關性能驗證;確認設備符合客戶需求及驗收標準;協助客戶完成設備驗收;建立試車、測試及驗收報告;追蹤驗收問題至完成結案。 3.設備維修與故障排除:受理設備異常及維修案件;透過電話、遠端或現場進行問題判斷;分析電機、機械、控制、加熱系統及相關設備異常原因;執行故障排除、零件更換及設備修復;完成維修後功能測試與效果確認;向客戶說明故障原因及處理結果;建立維修紀錄與案例。 4.預防保養與設備巡檢:依設備狀況及保養計畫執行定期保養;進行設備巡檢、清潔、零件檢查及安全確認;辨識潛在設備異常與失效風險;提出預防性維修或零件更換建議;完成保養報告;追蹤保養後設備運作情況。 5.客訴與現場異常處理:支援客戶現場設備與產品異常案件;執行現場調查、問題確認與資料蒐集;協助進行Root Cause Analysis;配合8D、5Why、魚骨圖及CAPA等方法進行問題分析;執行改善措施及效果驗證;向客戶說明問題處理進度;追蹤改善案件至完成結案。 6.客戶技術服務與教育訓練:向客戶說明設備操作方法;提供日常點檢與預防保養指導;說明常見異常判斷與基本故障排除方式;執行設備安全操作教育;進行現場操作示範;回答客戶設備使用及維護問題;整理客戶教育訓練紀錄及回饋。 7.技術報告與服務紀錄管理:完成安裝、驗收、維修、保養及客戶服務報告;維護客戶設備履歷與服務紀錄;整理設備圖面、施工資料及現場照片;建立故障排除案例及維修案例;協助建立FAQ及技術知識庫。 8.跨部門技術問題協作:將客戶現場問題與Voice of Customer回饋公司內部;與FAE技術業務共同確認客戶應用問題;與工程部門進行產品與設計問題改善;與品管部門進行品質異常分析;與製造及資材單位協調零件與維修需求;追蹤跨部門改善措施執行結果。 9.設備可靠度與服務改善:統計設備故障類型與重複發生問題;分析維修時間、一次修復率及故障原因;提出設備可靠度及可維修性改善建議;參與客服SOP與維修標準改善;提出服務效率及客戶滿意度改善方案。 10.持續學習與技術知識管理:學習公司產品、加熱系統、溫控系統、電控系統及相關設備技術;參與內外部技術訓練;建立個人技術案例與故障排除經驗;進行案例分享與Lessons Learned;協助技術知識庫更新;運用AI與數位工具提升問題分析、報告撰寫與工作效率。展開 -
設備工程師 Field Service Engineer - 竹科 (薄膜沉積 Thin Film)
面議(經常性薪資達4萬元或以上) 新竹市 工作經歷不拘【本職缺接受科林研發官方網站投遞】 請至科林研發官方網站投遞個人履歷表,此職缺履歷登錄網址: https://careers.lamresearch.com//job-invite/184029/ Technical 1 Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites. 2 Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. 3 Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. 4 Maintain records and reports to coordinate activities between Lam and the customer. 5 Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. 6 Transparently discuss opportunities and challenges with customer to increase trust. 7 Update customer on status of Lam tools as needed. Leadership 1. May Provide on-site instruction to sub-contractors and customers Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2. Shadow more experienced engineer at customer site展開 -
設備工程師 Equipment Engineer (歡迎僑外生加入 Welcome International & Overseas Students)
月薪 47300~67000元 彰化縣二林鎮 工作經歷不拘The role operates according to on-site tempo and shift schedules—suited to individuals who reliably execute within stable processes and well-defined rules, steadily building professional value. 1.Perform machine acceptance procedures, including NPI setup and verification of component replacements. 2.Carry out scheduled preventive maintenance in accordance with standard procedures (semi-annual and annual). 3.Diagnose and resolve equipment alarms and operational anomalies to minimize downtime. 4.Perform fine-tuning of parameters across identical equipment models to enhance overall performance. 5.Support and execute fan-out improvement projects, focusing on yield and process enhancements. 6.Ensure equipment computer systems comply with corporate IT security policies and protocols. 7.Undertake additional tasks or responsibilities as delegated by supervisors. *The work location can be chosen according to the needs of each factory area.(Miaoli: Zhunan, Taichung: Chung Shan, Changhua: Er Lin, Tainan: Nan Ke)展開 -
製程工程師 Field Process Engineer - 竹科 (濕蝕刻 Clean、蝕刻 Etch、薄膜沉積 Thin Film)
面議(經常性薪資達4萬元或以上) 新竹市 工作經歷不拘【請同時至科林研發官方網站投遞】 此職缺履歷登錄網址 https://reurl.cc/gD31KL Technical 1.Responsible for completion of process support and installation of Lam equipment at customer sites. This includes evaluation and documentation of process outputs of hardware modifications/upgrades to existing systems. 2. Setup and complete experiments, collect data and generate reports for both internal and external distribution. 3. Design and complete DOE (Design of Experiments) evaluations to characterize process window for new installations or Lam recommended field hardware modifications/ upgrades. 4.Develop new processes for small variants to existing customer applications. 5. Conduct experiments and tests, collect and analyze data and generate reports for both internal and external distribution. 6. Work with senior engineers and customers to understand customer technology roadmaps, process flow, inflection points, requirements and business issues/ challenges. 7. May develop new processes for small variants to existing customer applications. 8. May recommend / initiate escalations and quality investigations. 9. Present technical and marketing materials to a high standard. 10. Any other duties as assigned by the immediate supervisor. Customer Relation 1. Develop good customer relations during start-up and trouble-shooting; Work closely with customer to understand customer issues and demands. 2. Professionally represent the company to the customer. 3.Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified. 4. Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc.) in good working condition, accounted for and secure. 5. Can support process projects and manage customer and product group to drive to closure. *請檢附英文履歷**請載明多益成績*展開 -
設備工程師 Field Service Engineer 美國(高雄受訓) (濕蝕刻 Clean、蝕刻 Etch、薄膜沉積 Thin Film)
面議(經常性薪資達4萬元或以上) 美國華盛頓州 工作經歷不拘Technical 1. Responsible for providing quality repair and preventive maintenance service of company equipment at customer sites. May install or relocate customer equipment and perform associated start-up and check-out procedures under supervision 2. Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate. 3.Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. 4. Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required. 5. On the job Training (OJT) to assist with installing and start up and/or relocating equipment at customer’s site. 6. Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials. 7.Execute project action items under direct supervision 8. Perform other related duties as assigned by senior FSE / supervisor Leadership 1. May Provide on-site instruction to sub-contractors and customers Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2.Shadow more experienced engineer at customer site **This position will be assigned to work in Arizona, USA, after one year training in Taiwan. **展開 -
製程工程師 Field Process Engineer - 竹科受訓,2027年派駐台中 (蝕刻 Etch、薄膜沉積 Thin Film)
面議(經常性薪資達4萬元或以上) 新竹市 工作經歷不拘Location in Hsinchu, prepare for TSMC F25 in Taichung in 2027 ~ 2029 Technical 1.Responsible for completion of process support and installation of Lam equipment at customer sites. This includes evaluation and documentation of process outputs of hardware modifications/upgrades to existing systems. 2. Setup and complete experiments, collect data and generate reports for both internal and external distribution. 3. Design and complete DOE (Design of Experiments) evaluations to characterize process window for new installations or Lam recommended field hardware modifications/ upgrades. 4.Develop new processes for small variants to existing customer applications. 5. Conduct experiments and tests, collect and analyze data and generate reports for both internal and external distribution. 6. Work with senior engineers and customers to understand customer technology roadmaps, process flow, inflection points, requirements and business issues/ challenges. 7. May develop new processes for small variants to existing customer applications. 8. May recommend / initiate escalations and quality investigations. 9. Present technical and marketing materials to a high standard. 10. Any other duties as assigned by the immediate supervisor. Customer Relation 1. Develop good customer relations during start-up and trouble-shooting; Work closely with customer to understand customer issues and demands. 2. Professionally represent the company to the customer. 3.Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified. 4. Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc.) in good working condition, accounted for and secure. 5. Can support process projects and manage customer and product group to drive to closure. *請檢附英文履歷**請載明多益成績*展開 -
製程部主管 Field Process Engineer Manager - 美國亞利桑那 (濕蝕刻 Clean、蝕刻 Etch、薄膜沉積 Thin Film)
面議(經常性薪資達4萬元或以上) 美國亞利桑那州 8~9年工作經驗This position manages the day-to-day operations of the site technology team, including people management. The position will lead the team to provide technology expertise to support penetration and defense strategies. Manage technical resources to secure, explore and win application market share. **This position will be assigned to work in Arizona, USA, after one year training in Taiwan. ** Job Duties and Responsibilities (70%) • Manage day-to-day operations of the Field Process team to ensure smooth execution and alignment with business objectives. • Understand key customers’ technology roadmaps, process flows, inflection points, requirements, and business challenges; identify opportunities where the company can add value. • Represent the company professionally to customers, develop and maintain strong relationships, and ensure continued customer satisfaction with process solutions and initiatives within the assigned territory or function. • Collaborate with customers to identify business opportunities by: o Understanding customer needs. o Positioning the company’s product and technical value. o Working with the Account team to develop penetration and defense strategies. o Coordinating with the Global Product Group on product demonstrations. • Manage penetration and defense projects by: o Supporting the Account team in project strategy development. o Driving local and corporate teams to execute projects within committed timelines and resources. o Managing competency and manpower resources. o Engaging and managing customer relationships throughout the project lifecycle. • Serve as a trusted subject matter expert and partner to customers (internal and external), delivering technical solutions that enhance customer perception of the company. • Provide regional technical leadership for processes, including resolving customer issues, improving productivity, and supporting installation activities. • Work closely with Product Groups and Account Teams to drive technical solutions and ensure compliance with escalation policies. • Ensure safety compliance by identifying hazardous environments and providing ongoing safety training to the engineering team. • Perform other duties as assigned by the immediate supervisor. People Management (30%) • Direct and supervise day-to-day work and projects of direct reports. • Manage competency and manpower resources within the team to meet customer needs. • Oversee annual performance management and development exercises for direct reports. • Drive training and development initiatives for team members. • Mentor high-potential personnel to build a stronger team and create growth opportunities for qualified internal candidates.展開 -
【新竹寶山台積電】自動化設備/調整設備師
月薪 40700~70000元 新竹縣寶山鄉 無工作經驗***本職缺將安排完整的教育訓練*** 一、講座教育訓練(系統構成、機台構成、作業SOP) 二、實機教育訓練(操作教育、OHT台車調整教育、軌道檢查教育、電源盤調整教育) 【工作內容】 1.台積電F12廠 長期駐廠。 2. 執行自動化設備之相關安裝校正。 3. 維持廠內自動化系統之正常運作。 4. 進行自動化設備維護、保養、異常排除。 5.自動化設備耗材更換 6.無相關工作經驗 〝可〝 團隊裡有完善的新人教育訓練 【其他條件】 1.個性需積極、細心、負責、配合度高。 2.需配合在無塵室內工作(著全套無塵衣)。 3.可配合設備導入常駐客戶端工作。 4.語言無特殊要求。 5.具有基本看工程圖面能力佳,沒有也沒關係。展開 -
營業人員
面議(經常性薪資達4萬元或以上) 40000元 高雄市大寮區 3~4年工作經驗1.長廣設備銷售 - 設備介紹 2.維護並開發市場,拓展新客戶與業務機會 3.負責與客戶聯繫,處理訂單、報價及出貨安排 4.追蹤訂單進度,確保交期與品質符合客戶需求。 5.協調內部相關部門,確保業務順利運作。展開 -
自動化設備零件加工廠|業務人員
面議(經常性薪資達4萬元或以上) 40000元 新北市三重區 1~2年工作經驗1. 負責 CNC 精密加工相關產品之業務推廣與客戶開發。 2. 開發新客戶,建立及維護長期客戶關係。 3. 負責客戶詢價、報價、議價及訂單洽談。 4. 依客戶圖面及加工需求,協助進行初步加工需求確認。 5. 與工程、製造、品管及採購部門協調,確保訂單順利執行。 6. 追蹤客戶訂單、生產進度及交貨時程。 7. 協助處理客戶異常、品質及交期等相關問題。 8. 掌握市場及產業資訊,蒐集客戶需求與競爭市場資訊。 9. 定期追蹤客戶報價案件及潛在訂單,提高報價轉單率。 10. 完成業務目標及主管交辦事項。展開
