轉職熱搜工作

1. 協助進料、預製、整備與安全維護 2. 主機安裝、線路配置的施工 3. 儀載設備之調校、測試、改造 4. 常設性安全檢測、保養維護

此角色需與多單位協作支援整體運作，適合能在制度與流程中溝通協調、為系統穩定提供支持的人。 1.CZ-Tooling 準備，工程批下線，異常監控反應/處置 2.NPI-TRA-差異分析 3.規劃Qual. Plan，產出 Qual. report 4.規劃 PRU Plan 5.產出稽核資料及稽核AR處置

1. 負責部門內各系統例行抄表與檢點作業。 2. 廠務供應系統化學品更換及氣體鋼瓶更換作業。 3. 系統異常狀況簡易維修排除、中控室值班及異常通報處理。 4. 物料盤點與收貨。 5. 文書報告、6S 。 6. 上級主管交辦任務協助處理。

*具備EI、Coding能力佳 Technical 1. Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam‘s complex electro-mechanical and electronic systems at customer sites. 2. Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. 3. Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. 4. Maintain records and reports to coordinate activities between Lam and the customer. 5. Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. 6. Transparently discuss opportunities and challenges with customer to increase trust. 7. Update customer on status of Lam tools as needed. Leadership 1. May Provide on-site instruction to sub-contractors and customers. Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2. Shadow more experienced engineer at customer site

1.設備安裝與現場施工：依派工任務進行客戶現場設備安裝；執行安裝前工具、設備、零件與文件確認；依施工SOP及安全規範完成設備定位、組裝、配線、管路及相關安裝作業；執行安裝完成後安全檢查；處理現場施工異常；建立完整安裝紀錄。 2.設備試車與驗收：確認客戶驗收規格及測試條件；執行設備試車及功能測試；進行溫度、控制、運轉及相關性能驗證；確認設備符合客戶需求及驗收標準；協助客戶完成設備驗收；建立試車、測試及驗收報告；追蹤驗收問題至完成結案。 3.設備維修與故障排除：受理設備異常及維修案件；透過電話、遠端或現場進行問題判斷；分析電機、機械、控制、加熱系統及相關設備異常原因；執行故障排除、零件更換及設備修復；完成維修後功能測試與效果確認；向客戶說明故障原因及處理結果；建立維修紀錄與案例。 4.預防保養與設備巡檢：依設備狀況及保養計畫執行定期保養；進行設備巡檢、清潔、零件檢查及安全確認；辨識潛在設備異常與失效風險；提出預防性維修或零件更換建議；完成保養報告；追蹤保養後設備運作情況。 5.客訴與現場異常處理：支援客戶現場設備與產品異常案件；執行現場調查、問題確認與資料蒐集；協助進行Root Cause Analysis；配合8D、5Why、魚骨圖及CAPA等方法進行問題分析；執行改善措施及效果驗證；向客戶說明問題處理進度；追蹤改善案件至完成結案。 6.客戶技術服務與教育訓練：向客戶說明設備操作方法；提供日常點檢與預防保養指導；說明常見異常判斷與基本故障排除方式；執行設備安全操作教育；進行現場操作示範；回答客戶設備使用及維護問題；整理客戶教育訓練紀錄及回饋。 7.技術報告與服務紀錄管理：完成安裝、驗收、維修、保養及客戶服務報告；維護客戶設備履歷與服務紀錄；整理設備圖面、施工資料及現場照片；建立故障排除案例及維修案例；協助建立FAQ及技術知識庫。 8.跨部門技術問題協作：將客戶現場問題與Voice of Customer回饋公司內部；與FAE技術業務共同確認客戶應用問題；與工程部門進行產品與設計問題改善；與品管部門進行品質異常分析；與製造及資材單位協調零件與維修需求；追蹤跨部門改善措施執行結果。 9.設備可靠度與服務改善：統計設備故障類型與重複發生問題；分析維修時間、一次修復率及故障原因；提出設備可靠度及可維修性改善建議；參與客服SOP與維修標準改善；提出服務效率及客戶滿意度改善方案。 10.持續學習與技術知識管理：學習公司產品、加熱系統、溫控系統、電控系統及相關設備技術；參與內外部技術訓練；建立個人技術案例與故障排除經驗；進行案例分享與Lessons Learned；協助技術知識庫更新；運用AI與數位工具提升問題分析、報告撰寫與工作效率。

The role operates according to on-site tempo and shift schedules—suited to individuals who reliably execute within stable processes and well-defined rules, steadily building professional value. 1.Perform machine acceptance procedures, including NPI setup and verification of component replacements. 2.Carry out scheduled preventive maintenance in accordance with standard procedures (semi-annual and annual). 3.Diagnose and resolve equipment alarms and operational anomalies to minimize downtime. 4.Perform fine-tuning of parameters across identical equipment models to enhance overall performance. 5.Support and execute fan-out improvement projects, focusing on yield and process enhancements. 6.Ensure equipment computer systems comply with corporate IT security policies and protocols. 7.Undertake additional tasks or responsibilities as delegated by supervisors. *The work location can be chosen according to the needs of each factory area.(Miaoli: Zhunan, Taichung: Chung Shan, Changhua: Er Lin, Tainan: Nan Ke)

崗位目標: 負責建立、維護和優化自動化設備生產過程中的產品品質分析系統。 確保數據收集、分析和報告的準確性與及時性，以支援產品品質的持續改進。 數據收集與監控 負責收集、整理和存儲自動化設備的生產數據。 監控生產過程中的關鍵質量參數，確保數據的完整性和一致性。 建立數據收集標準和流程，確保數據可追溯。 品質分析與報告 分析生產數據，識別品質趨勢、異常和潛在問題。 編製品質分析報告，包括週報、月報及專項報告。 報告內容需涵蓋關鍵指標、問題點、改進建議等。 客戶彙報 定期向客戶彙報品質分析結果，包括數據解讀、問題說明和改進方案。 根據客戶需求調整報告內容和彙報頻次。 系統優化 持續優化品質分析系統，提升數據分析效率和準確性。 協助IT或相關部門推進系統自動化和智能化升級。 跨部門協作 與生產、工程、品質等部門協作，推動品質問題解決。 提供數據支持，協助制定糾正和預防措施。

Technical 1. Responsible for providing quality repair and preventive maintenance service of company equipment at customer sites. May install or relocate customer equipment and perform associated start-up and check-out procedures under supervision 2. Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate. 3.Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. 4. Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required. 5. On the job Training (OJT) to assist with installing and start up and/or relocating equipment at customer’s site. 6. Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials. 7.Execute project action items under direct supervision 8. Perform other related duties as assigned by senior FSE / supervisor Leadership 1. May Provide on-site instruction to sub-contractors and customers Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2.Shadow more experienced engineer at customer site **This position will be assigned to work in Arizona, USA, after one year training in Taiwan. **

Location in Hsinchu, prepare for TSMC F25 in Taichung in 2027 ~ 2029 Technical 1.Responsible for completion of process support and installation of Lam equipment at customer sites. This includes evaluation and documentation of process outputs of hardware modifications/upgrades to existing systems. 2. Setup and complete experiments, collect data and generate reports for both internal and external distribution. 3. Design and complete DOE (Design of Experiments) evaluations to characterize process window for new installations or Lam recommended field hardware modifications/ upgrades. 4.Develop new processes for small variants to existing customer applications. 5. Conduct experiments and tests, collect and analyze data and generate reports for both internal and external distribution. 6. Work with senior engineers and customers to understand customer technology roadmaps, process flow, inflection points, requirements and business issues/ challenges. 7. May develop new processes for small variants to existing customer applications. 8. May recommend / initiate escalations and quality investigations. 9. Present technical and marketing materials to a high standard. 10. Any other duties as assigned by the immediate supervisor. Customer Relation 1. Develop good customer relations during start-up and trouble-shooting; Work closely with customer to understand customer issues and demands. 2. Professionally represent the company to the customer. 3.Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified. 4. Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc.) in good working condition, accounted for and secure. 5. Can support process projects and manage customer and product group to drive to closure. *請檢附英文履歷**請載明多益成績*