轉職熱搜工作

What we are looking for The service team at Nova is looking for a Service Engineer to provide product support at Nova customers. In this role you‘ll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide. Responsible for training, installing, and supporting all Nova products at customer sites worldwide. We foster teamwork, excellence, and innovation, making customer success our main goal. What you will be doing • Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field. • Support OEM partners, and End Users internal service as defined under warranty and service support agreements. • Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training). • Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager. • Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time. • Assist in new equipment integration, “add-ons,” and upgrades. • Provide feedback to the headquarters based on experience gained with customers. • Support the customer beyond the defined working schedule as required.

What we are looking for The service team at Nova is looking for a Service Engineer to provide product support at Nova customers. In this role you‘ll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide. Responsible for training, installing, and supporting all Nova products at customer sites worldwide. We foster teamwork, excellence, and innovation, making customer success our main goal. What you will be doing • Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field. • Support OEM partners, and End Users internal service as defined under warranty and service support agreements. • Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training). • Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager. • Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time. • Assist in new equipment integration, “add-ons,” and upgrades. • Provide feedback to the headquarters based on experience gained with customers. • Support the customer beyond the defined working schedule as required.

What we are looking for The service team at Nova is looking for a Service Engineer to provide product support at Nova customers. In this role you‘ll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide. Responsible for training, installing, and supporting all Nova products at customer sites worldwide. We foster teamwork, excellence, and innovation, making customer success our main goal. What you will be doing • Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field. • Support OEM partners, and End Users internal service as defined under warranty and service support agreements. • Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training). • Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager. • Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time. • Assist in new equipment integration, “add-ons,” and upgrades. • Provide feedback to the headquarters based on experience gained with customers. • Support the customer beyond the defined working schedule as required.

Major responsibility is n3 miniline transfer and high peak ramping task include daily service operation, installed base performance improvement, maintain customer satisfaction, as key sponsor to lead local team and cowork with PG/CSBG/Sales to make customer and company’s goal completed. **This position will be assigned to work in Arizona, USA, after one year training in Taiwan. ** Job Duties and Responsibilities (60％) • Act as the primary representative of the Field Service Head to customers, fostering strong relationships and ensuring service operations align with company goals. • Oversee the performance of the installed base within assigned functions to meet product specifications and system performance targets. • Direct and manage field service and technical support activities related to installation, servicing, and modification of company products. • Collaborate closely with sales, service teams, process engineering, and product groups to support customer technical and production requirements, evaluate product performance, and deliver optimal solutions. • Forecast and control Installation & Warranty (I&W) within the ISR plan, ensuring efficient engineer utilization for balanced absorption results. • Serve as a key liaison between customers and product groups, providing clear issue statements and support needs to drive continuous improvement in system performance, availability, and reliability. • Coordinate escalations with local and support teams, allocate resources effectively to minimize downtime and production interruptions. • Ensure a zero-incident safety record by maintaining a hazard-free environment and delivering ongoing training and guidance to the service team. • Understand customers’ equipment-related technology roadmaps, upgrade requirements, and operational challenges to identify opportunities for hardware improvements and value-added services. • Work with customers and account teams to identify hardware-related business opportunities, including: o Positioning the company’s equipment, capabilities and technical advantages. o Supporting penetration and defense strategies for hardware solutions. o Coordinating with Global Product Groups for equipment demonstrations and upgrades. • Manage hardware penetration and defense projects: o Develop and execute project strategies with account teams. o Drive local and corporate teams to deliver hardware solutions within committed timelines and resources. o Oversee competency and manpower allocation for hardware projects. • Act as a trusted advisor to customers for equipment performance, reliability, and productivity improvements. • Lead training, motivation, development, and discipline of assigned employees to build a high-performing team. • Manage competency and manpower resources to fulfill customer needs across multiple projects. • Mentor high-potential personnel to strengthen team capability and create growth opportunities for internal talent. People Management (40％) • Lead training, motivation, development, and discipline of assigned employees to build a high-performing team.

This position manages the day-to-day operations of the site technology team, including people management. The position will lead the team to provide technology expertise to support penetration and defense strategies. Manage technical resources to secure, explore and win application market share. **This position will be assigned to work in Arizona, USA, after one year training in Taiwan. ** Job Duties and Responsibilities (70％) • Manage day-to-day operations of the Field Process team to ensure smooth execution and alignment with business objectives. • Understand key customers’ technology roadmaps, process flows, inflection points, requirements, and business challenges; identify opportunities where the company can add value. • Represent the company professionally to customers, develop and maintain strong relationships, and ensure continued customer satisfaction with process solutions and initiatives within the assigned territory or function. • Collaborate with customers to identify business opportunities by: o Understanding customer needs. o Positioning the company’s product and technical value. o Working with the Account team to develop penetration and defense strategies. o Coordinating with the Global Product Group on product demonstrations. • Manage penetration and defense projects by: o Supporting the Account team in project strategy development. o Driving local and corporate teams to execute projects within committed timelines and resources. o Managing competency and manpower resources. o Engaging and managing customer relationships throughout the project lifecycle. • Serve as a trusted subject matter expert and partner to customers (internal and external), delivering technical solutions that enhance customer perception of the company. • Provide regional technical leadership for processes, including resolving customer issues, improving productivity, and supporting installation activities. • Work closely with Product Groups and Account Teams to drive technical solutions and ensure compliance with escalation policies. • Ensure safety compliance by identifying hazardous environments and providing ongoing safety training to the engineering team. • Perform other duties as assigned by the immediate supervisor. People Management (30％) • Direct and supervise day-to-day work and projects of direct reports. • Manage competency and manpower resources within the team to meet customer needs. • Oversee annual performance management and development exercises for direct reports. • Drive training and development initiatives for team members. • Mentor high-potential personnel to build a stronger team and create growth opportunities for qualified internal candidates.

1客戶端應用問題解決，提供第一線客戶技術支援，具SI整合能力佳。 2客戶相關技術問題回覆，產品應用導入。 3協助團隊與客戶間的技術問題聯絡協調應對及提供售後的技術支援。 4客訴問題分析與解決。 5具備影像處理、機器人周邊技術開發經驗、熟程式語言python, C++, C#者佳。 6具嵌入式系統相關經驗。 7具自動化設備經驗，對自動化設備開發有熱情、有興趣。 8需配合客戶駐廠。 9細心及負責任態度。 10主管交辦事項。

1客戶端應用問題解決，提供第一線客戶技術友援，具SI整合能力佳。 2客戶相關技術問題回覆，產品應用導入。 3協助團隊與客戶間的技術問題聯絡協調應對及提供售後的技術支援。 4客訴問題分析與解決。 5具備影像處理、機器人周邊技術開發經驗、熟程式語言python, C++, C#者佳。 6具嵌入式系統相關經驗。 7具自動化設備經驗，對自動化設備開發有熱情、有興趣。 8需配合客戶駐廠。 9細心及負責任態度。 10主管交辦事項。

1.規劃與推動產品標準化活動 2.推動與管理年度專案與改善計畫 3.掌握市場新技術/新產品開發狀況(PD/PIE) 4.執行教育訓練，提升部內人員之工程能力 5.規劃/提案NPNT方案(PD/PIE) 6.Cost-Platform成本監控(PD/PIE)

1.組織日常運營管理: 組織建設、培訓、工作佈達及考核, 確保工作按照規劃100％完成 2.人力需求評估與規劃, 招募評估及風險因應, 人員管理及KPI提升改善 3.負責新產品試產方案評估、驗證規劃、新設計驗證改善 4.維修分析團隊建設，人力佈局與Local接班梯隊培養 5.維修方法驗證導入與良率提升改善