NVIDIA–Regional Security Operations Center(RSOC) Operator (南港區)
月薪 48000元
台北市南港區
工作經歷不拘
• 負責查看和監控視訊監視器以發現未經授權和/或不安全的行為。
• 負責監控門禁系統電腦的可視和響鈴警報。
• 負責所有生命安全、氣體儲存、門禁控制和防損系統及相關子系統的正確運作和監控。
必須能夠依警報的重要性排優先次序並有效地利用可用資源。
• 以不同的方式思考營運中心服務及其如何影響客戶體驗。 管理者將對系統、流程和品質
標準產生影響，這將增強我們卓越的服務策略。
• 在發生安全或安全警報、安全系統服務呼叫和緊急應變調度時，根據需要派遣保全人員。
• 與各種人員互動，包括：公司、訪客、公共安全官員、員工和大眾。
• 執行公司政策和程序。
• 必要時通知、協助及指導緊急應變人員。
• 根據需要派出巡邏人員。
• 根據需要填寫與工作相關的表格和/或日誌和事件報告。
• 依照定期維護計畫參與安全系統的測試。
• 觀察並報告所有異常活動。
• 根據觀察和指示向機構報告所有建築公用設施和服務問題。
• 監控所有帳戶安全人員的行動和位置，以加快服務請求和緊急回應並確保員工安全。
• 負責所有安全電話、呼叫器、無線電和對講通訊系統的正確操作和監控。
• 根據需要為新的安全營運中心人員提供培訓。
• 應謹慎行事並嚴格保密。
• 在處理或化解困難情況時必須保持鎮定。
• Think differently about operations center services and how they impact the customer experience. The Operator will have an impact on systems, processes, and quality standards which will enhance our exceptional service strategy.
• Responsible for viewing and monitoring the video surveillance television monitors for unauthorized and/or unsafe actions.
• Responsible for monitoring the access control system computer for visible and audible alarms.
• Responsible for the proper operation and monitoring of all life safety, gas storage, access control and loss prevention systems and related subsystems. Must be able to prioritize alarm criticality and utilize available resources effectively.
• Dispatch security personnel as required in the event of security or safety alarms, security systems service calls and emergency response dispatches.
• Interact with a variety of persons, including: companies, visitors, public safety officials, employees and the general public.
• Enforce company policies and procedures.
• Maintain Key control.
• Notify, assist, and direct emergency personnel as necessary.
• Dispatch patrol as needed.
• Complete job-related forms and/or logs and incident reports as needed.
• Participate in testing of security system on regular maintenance schedule.
• Observe and report all unusual activity.
• Report all building utility and service issues as observed and instructed to facilities.
• Monitor the movements and locations of all account security personnel in order to expedite service requests, and emergency response and to ensure employee safety.
• Responsible for proper operation and monitoring of all security telephone, paging, radio and intercom communication systems.
• As required provide training for new security operations center personnel.
• Manage employee, guest, and visitor comments and complaints with one-touch service. One-touch service means an Operator has the autonomy and authority to handle any customer needs.
• Shall be discreet and maintain strict confidentiality.
• Must maintain composure in handling or diffusing difficult situations.
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