芳療暨健身中心總監 Director of Spa & Wellness
月薪 50000元
台北市松山區
工作經歷不拘
As a Director of Spa & Wellness, you will be responsible for the following duties:
-Develop and execute the Spa & Wellness business strategy, aligning with the hotel’s overall objectives and Mandarin Oriental brand standards.
-Ensure the consistent delivery of bespoke, guest-centric wellness experiences that reflect the Group’s vision of crafting exceptional and memorable moments.
-Drive revenue growth, profitability, and cost control through effective budgeting, forecasting, pricing strategies, and retail optimization.
-Oversee daily spa, fitness, and wellness operations, ensuring the highest standards of service quality, cleanliness, and safety are maintained.
-Lead, coach, and inspire the Spa & Wellness team, fostering a culture of excellence, engagement, and continuous development.
-Design and implement holistic wellness offerings, including signature treatments, fitness programs, and wellness journeys tailored to market trends and guest expectations.
-Ensure all Spa & Wellness services are delivered in accordance with Mandarin Oriental’s luxury standards, values, and operational guidelines.
-Monitor guest feedback, proactively resolve concerns, and continuously enhance service delivery to achieve high satisfaction and loyalty.
-Partner with Rooms, F&B, Marketing, and Sales teams to create integrated guest experiences and maximize spa utilization and revenue.
-Ensure compliance with all hygiene, health, and safety standards while promoting a culture of wellbeing for both guests and colleagues.
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