轉職熱搜工作

嘉佩樂顧客服務專員於外線和內線電話過程中為顧客、酒店和團隊成員提供卓越的客戶服務，並且在緊急情況下，必須完全了解酒店的政策和程序。 1. 預測、辨識並回應個別顧客的需求包括但不限於餐廳、客房和/或水療預訂 2. 回答各項關於酒店設施與服務、合作的航空公司、當地景點、酒店位置等的詢問。 3. 及時且準確地將各項顧客需求傳遞給適當的部門或同事。 4. 準確且有效率地將各項資訊登錄至系統。 5. 向特定部門或人員傳達相關顧客資訊。 6. 嚴格遵守所有部門政策、工作場所安全和酒店制定的安全程序。 7. 報告任何客戶投訴及解決服務問題，並將所有反饋登錄在系統中，確保問題及時解決，令客人滿意。 8. 嚴格遵守處理緊急事件的標準政策和工作程序。 9. 維持與團隊和其他部門的積極和諧關係。 10. 參加培訓課程，並向上級或經理提供建議或反饋，以改善業務運營。 11. 尊重並機智性處理員工和/或客人的敏感和/或隱私相關資訊。 12. 確保工作區域始終保持整潔有序。 The Capella Connects Agent provides guests, hotels, and fellow team members with exceptional customer service handling both internal and external phone calls. The individual must have a complete understanding of hotel’s policy and procedure in case of emergency situations. 1. Provide responses while anticipating and recognizing individual guest needs, which includes but not limited to restaurant, room and/or spa booking 2. Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc 3. Pass on requests in a timely and accurate manner to appropriate colleagues 4. Input and access data in computer with accuracy and efficiency 5. Communicate pertinent guest information to designated departments/personnel 6. Ensure adherence to all departmental standard operating policies and procedures. 7. Handle and report any service ‘Glitches’ and report it under the appropriate system, resolve the issue and ensure that corrective actions and service recovery follow ups are action upon in a timely manner. 8. Strictly abides by standards policies and procedures governing cases of emergency situations. 9. Maintain a positive and harmonious relationship with the team and other departments. 10 Attend training sessions and provide suggestions or feedback to supervisors or managers for operational improvement. 11. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. 12. Ensures that working area is kept organized and clean at all times.

歡迎加入塔木德酒店集團 ，我們在尋找敢於創造歷史的夥伴，攜手打造非凡的連鎖加盟集團。 我們期許你是勇於接受挑戰、樂於分享歡樂與熱忱、對工作認真負責，最重要的是和我們一樣真心真誠的對待他人。 - \\ From Every Angle // Talmud Hotel CLASSIC 多角度參與一趟旅程 透過空間與服務的交集，創造不同旅宿體驗 - 【工作內容】 （1）負責旅店客房安排事宜，如：訂房、排房、進房、退房等。 （2）負責簡易帳務事宜，如：收款、核帳、查帳等。 （3）負責電話接聽、轉接及留言服務。 （4）提供旅客當地旅遊景點、在地美食諮詢，協助安排旅行計畫、交通工具租用、接送等事宜。 （5）其他主管交辦事項。 （6）視營運情況協助其他館店支援，增進多元經驗與彈性調度。 （7）因應旅宿業特性，須配合假日出勤。

調酒師是一個充滿熱情和積極性的人，能夠為客人提供高水平的個性化和即時的服務。他/她負責酒吧的日常營運。 1. 提供顧客服務，並協助外同事互相支援 2. 執行部門的日常開閉店工作，確保所有團隊成員遵守酒店制定的服務標準、部門政策和操作程序。 3. 通過迅速歡迎並禮貌地服務客人，同時進行有意義的交流，提供卓越的服務。 4. 完全了解咖啡、飲品和菜單的供應內容，預測客人需求並提供高水準的服務。 5. 維持酒吧的高標準清潔、安全及設備狀況。 6. 確保酒吧及其設備保持清潔並完全可用。 7. 負責庫存檢查及酒吧用品的管理，確保所有庫存維持在適當水平，當庫存不足時，通知主管/經理。 8. 維持庫存記錄，並通知團隊如果有物品庫存不足或快要用完。 9. 認識LQA及富比士標準的重要性，以提供優秀的審核和服務表現。 10. 維持對酒店每日服務、活動、促銷及事件的最新了解，並有效地向團隊成員傳達所有變動，確保客人獲得最新資訊。 The Mixologist is a passionate and positive individual who provide a high level of personalized and timely service to the guests. The individual is responsible for running the daily operations of the bar. 1. Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy. 2. Performs the daily opening/closing shift duties of the department and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel. 3. Provide exceptional service to guests by promptly welcoming and courteously serving guests while engaging in meaningful conversation. 4. Be fully informed of Coffee, beverage and menu offerings, in anticipation of guest needs and to deliver highly attentive service. 5. Maintain high standards of cleanliness, safe and condition of the bar. 6. Ensure the bar and its equipment are clean and fully functional. 7. Responsible for inventory checks and management of all bar supplies, ensuring that all stocks are maintained. Notify supervisor/manager when stocks are running low. 8. Maintain a record of inventory supplies and inform the team should any item is low or running out. 9. Recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance. 10. Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.

嘉佩樂顧客服務專員於外線和內線電話過程中為顧客、酒店和團隊成員提供卓越的客戶服務，並且在緊急情況下，必須完全了解酒店的政策和程序。 1. 預測、辨識並回應個別顧客的需求包括但不限於餐廳、客房和/或水療預訂 2. 回答各項關於酒店設施與服務、合作的航空公司、當地景點、酒店位置等的詢問。 3. 及時且準確地將各項顧客需求傳遞給適當的部門或同事。 4. 準確且有效率地將各項資訊登錄至系統。 5. 向特定部門或人員傳達相關顧客資訊。 6. 嚴格遵守所有部門政策、工作場所安全和酒店制定的安全程序。 7. 報告任何客戶投訴及解決服務問題，並將所有反饋登錄在系統中，確保問題及時解決，令客人滿意。 8. 嚴格遵守處理緊急事件的標準政策和工作程序。 9. 維持與團隊和其他部門的積極和諧關係。 10. 參加培訓課程，並向上級或經理提供建議或反饋，以改善業務運營。 11. 尊重並機智性處理員工和/或客人的敏感和/或隱私相關資訊。 12. 確保工作區域始終保持整潔有序。 The Capella Connects Agent provides guests, hotels, and fellow team members with exceptional customer service handling both internal and external phone calls. The individual must have a complete understanding of hotel’s policy and procedure in case of emergency situations. 1. Provide responses while anticipating and recognizing individual guest needs, which includes but not limited to restaurant, room and/or spa booking 2. Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc 3. Pass on requests in a timely and accurate manner to appropriate colleagues 4. Input and access data in computer with accuracy and efficiency 5. Communicate pertinent guest information to designated departments/personnel 6. Ensure adherence to all departmental standard operating policies and procedures. 7. Handle and report any service ‘Glitches’ and report it under the appropriate system, resolve the issue and ensure that corrective actions and service recovery follow ups are action upon in a timely manner. 8. Strictly abides by standards policies and procedures governing cases of emergency situations. 9. Maintain a positive and harmonious relationship with the team and other departments. 10 Attend training sessions and provide suggestions or feedback to supervisors or managers for operational improvement. 11. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. 12. Ensures that working area is kept organized and clean at all times.

雅閣中餐廳為連續8年榮獲米其林一星粵式料理餐廳。由廚藝精湛的主廚團隊，精選臺灣寶島在地食材，以其底蘊深厚的傳統手藝，卓越呈現正宗的粵菜經典佳餚，將菜餚本身最純粹細膩的精隨完美演繹，引領賓客以味蕾穿越極致美饌殿堂。 • 協助顧客訂位服務 • 聯繫確認顧客用餐需求 • 現場顧客關係維護及帶位 • 餐點介紹及推薦 • 餐廳文書作業處理

1.飯店房間清理打掃、設備定期保養 2.更換床鋪布巾、浴室清潔，補充衛浴用品 3.協助飯店內其他區域的清潔作業 4.其他主管交辦事項 **每月另有獎金制度：時段性住宿達成獎金2,000元、業績達成獎金2,000元** **每月工作超出標準間數，提供額外房務津貼(續掃比照退房津貼優渥計算)

宴會廳/客房服務主任將協助宴會廳/客房服務經理在其負責區域內協調並分配職務，為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 1.協助宴會廳/客房服務經理協調並分配職務，以實現卓越的營運績效。 2.確實地傳達期待、認可績效並產生一致的業務成果。 3.監督宴會廳/客房服務開始與結束的工作流程。 4.協調所屬工作區域內的職務，確保服務順利進行。 5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 6.保護顧客和同事的隱私與安全。 7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 8.能夠執行部門內的所有職務，並在必要時協助輪班。 The Banquet/In Room Dining Supervisor assists the Banquet/In Room Dining Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests. 1. Assists Banquet/In Room Dining Manager in coordinating and delegating daily tasks to deliver an exceptional operating performance. 2. Communicates expectations, recognizes performance, and produces consistent desired business results. 3. Supervises the workflow of opening and closing shifts. 4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 6. Protect the privacy and security of guests and coworkers. 7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 8. Be able to perform all tasks within the department and assist in shift coverage when necessary.

1. 接待及客帳務處理。 2. 顧客抱怨事項處理。 3. 良好溝通協調及緊急應變能力。 4. 執行力強，擅於協調溝通及各人員管理與調配。 5. 督導人員服務流程及現場特別事件處理。 6. 完成交辦工作。

1.禮賓接待，禮賓CI/CO，並提供旅館、觀光等的諮詢服務。 2.提供專業顧客服務，讓客人享有良好服務品質及愉快的住宿經驗。 3.電話接聽及轉接、答覆問題諮詢及登記留言、櫃檯接待和一般庶務行政工作 **需正職人員，勞健保、團保、三節獎金、生日禮金、年假 **三班制，月薪36000元~43000 依照外語程度和經驗