BREEZE COUTURE Retail Operation Manager 微風代理精品 品牌營運主管
面議（經常性薪資達4萬元或以上） 40000元
台北市松山區
工作經歷不拘
WORK PURPOSE
• To lead and develop retail channel to achieve retail sales target.
• To develop retail staff capability and retain good talent.
KEY RESPONSIBILITIES
Retail Management
• Set and plan for yearly and monthly sales target & lead the boutiques to achieve the target.
• Implement retail strategy, set performance targets/ development plans and actions with all boutiques.
• To monitor the boutique activities and manage sales statistics and KPIs of retail team in order to achieve the given sales target.
• Be responsible for sales planning, forecasting, daily sales reports, incentive proposal and discount rate control.
• To host weekly/ monthly meeting for sales review and communicate company‘s policy and regulations and listen/ answer to sales team‘s suggestions and questions, if any.
• To gather and compile competitors‘ sales figures and sales promotion activities.
• To review the roster prepared by the store leaders to ensure the manpower is arranged efficiently.
• To review and analyse monthly operational and overhead expenses to strategize areas to improve efficiency and profitability.
• To ensure boutique VMD and sales staff are well groomed and coping with the brand‘s guidelines.
Customer Relations Management
• To manage and ensure the consistent customer service at the every touch point to the highest level of brand standards.
• To create seamless and integrated processes focusing on an elevated customer experience, store ease-of-use procedure, and ensure global consistency to brand standards.
• To build a strong customer relationship and loyalty.
• To acquire a relevant customer database for recruitment and retention.
After Sales Service
• To handle after sale service and customer complaints if any.
• To manage defective and under-repair stock.
• To ordering spare parts from HQ.
• To handle repairs and defective goods for retail networks and franchisee partners.
1. 營運績效管理：品牌營運監督、績效及相關績效目標設定執行。
2. 數據監控與策略調整：定期分析銷售數據與市場趨勢，調整業務策略以優化營運效果。
3. 人員教育訓練與調度：負責專櫃人員整體培訓計劃，強化銷售能力與顧客服務水平、人員調度以確保現場人力營運順利。
4. 檔期或不定期促銷活動策劃：負責與百貨及行銷部門，協調促銷活動，以達成業績。
5. 財務管控與成本分析：財務報表的製作與彙報，確保成本控制與利潤最大化。
6. 展店評估籌備及執行：負責與百貨洽談展店事宜，及店面規劃執行。
7. 具備品牌代理營運經驗。
8. 執行主管交辦事項。
展開
