房務部-房務員 Housekeeping-Housekeeping Room Attendant
月薪 32000~37000元
台北市松山區
1~2年工作經驗
房務員是房務部不可或缺的一員，非常注重細節。負責提供最高品質的舒適客房服務並滿足顧客的要求。
1. 根據酒店所制定的標準提供最高品質的客房舒適和整潔。
2. 隨時補充所需的客房備品至備品推車。
3. 立即向主管回報任何待修工單，以確保客房完善無損壞或在顧客進房前已修復完畢。
4. 補充更換房間內的各式備品，例如文具、文件夾、客房備品、客房簡介、酒店簡介以及各項有關酒店服務和設施的文件。
5. 拆除任何需要修理、更換、去污、打蠟或清潔的家具、窗簾和其他裝置。
6. 按照酒店規定，更換乾淨的床單和枕頭套。
7. 清潔浴室內的各項裝置並更換浴室備品。
8. 將遺失物送至房務部並填寫所需表格。
9. 按照服務標準，提供開夜床服務，包含補充minibar。
10. 處理顧客的需求，並立即將投訴回報給房務主任。
The Housekeeping Room Attendant is an integral member of the Housekeeping Department with an eye for details. The individual is responsible for providing the highest comfort level in guest rooms servicing and attending to guest housekeeping requests.
1. Provides the highest quality standard of guest room comfort and cleanliness in accordance with the hotel‘s policies and procedures.
2. Stocks supply wheel trolley with required room supplies for shift.
3. Report all work orders to the supervisor immediately to ensure defect-free guest rooms before check-in and/or guest return.
4. Replace supplies in the rooms such as stationary folders, guest supplies, compendium, hotel brochures, and information regarding hotel services and facilities.
5. Removes furniture, curtains, and other fixtures, that require repair, replacement, spotting, waxing, or cleaning.
6. Change bed linen with clean bed sheets and pillowcases as per the hotel policy.
7. Cleans all bathroom fixtures and fittings and replaces bathroom supplies.
8. Return lost and found items to the Housekeeping Office and complete the required forms.
9. Provides turn-down service according to service standards, including restocking of minibar.
10. Handles guest requests and immediately refers problems and complaints to the Floor Supervisor.
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