賓客服務經理/值班經理 (Guest Service Manager/Duty Manager)
面議（經常性薪資達4萬元或以上）
高雄市前鎮區
2~3年工作經驗
• Reports directly to and communicates with the Front Office Manager or Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations.
• 直接向前廳部經理或前廳部副經理彙報並就所有與賓客服務及酒店運作相關的問題進行溝通。
• Provides functional assistance and direction to all departments.
• 向所有部門提供功能性支持和指導。
• Cooperates, coordinates and communicates with other hotel departments as required.
• 按需要與酒店其它部門進行合作、協調和溝通。
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• 對各種狀況做出反應，以確保來賓被及時的禮貌接待並得到充分的注意和重視。
• Responds to guest needs and resolves related problems
• 就客人的需求做出反應並解決相關問題。
• Supervises and directs Reception and Reservations personnel.
• 對接待部和預訂部工作人員進行監督和指導。
• Supports and assists Front Office personnel and all departments at peak periods.
• 在高峰期向前廳部工作人員和其它所有部門提供支持和協助。
• Ensures VIPs and IHG Rewards Club guests receive special attention
• 保證貴賓和IHG優悅會會員受到特別關照。
• Inspects front of house and back of house regularly for cleanliness.
• 定期檢查一線各部門和二線各部門的清潔狀況。
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
• 協助客戶關係部門迎接貴賓，為其安排房間並在其離店時送行。
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• 監督員工的行為、制服穿著、衛生和外表形象。
• Provides input for Front Office meetings.
• 為前廳部會議提供資訊 。
• Promotes inter-hotel sales and in-house facilities.
• 促進店際銷售及推銷酒店內的設施。
• Checks billing instructions and monitors guest credit
• 檢查結帳說明並監督客人信用情況。
• Analyses and approves discounts and rebates.
• 分析和批准打折相關事宜。
• Analyses the rate variance report to ensure rooms revenue control
• 分析房價差異報告以保證控制客房收入。
• Takes action with the Property Management Systems (PMS) in emergency situation.
• 在緊急情況下使用酒店管理系統（PMS）。
• Fully conversant with all hotel emergency procedures.
• 熟知酒店緊急情況所有處理常式。
• Ensures front line staff complies with FIT marketing techniques and maximize sales.
• 確保一線員工遵從散客市場技巧並最大化的進行銷售。
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