轉職熱搜工作

Major responsibility is Micron Taiwan new tech node high peak ramping task include daily service operation, installed base performance improvement, maintain customer satisfaction, as key sponsor to lead local team and co-work with PG/CSBG/Sales to make customer and company‘s goal completed Job Duties and Responsibilities (Technical / Operational responsibilities / Performance objectives of this position) 60％ of time • Represent field service head to customer, develop and maintain good customer relationship. Be accountable for service operation to achieve company goals. • Manage installed base performance of assigned functions to ensure achievement of system performance to product specifications. • Manage and direct the activities of field service and technical support required for installation, servicing and modification of company products • Co-work with sales, service team, process engineering and product group closely to support customer technical and production requirements, evaluate product performance and best solution delivery • Forecast and control I&W within ISR plan and manage the utilization of engineers for a balanced absorption result. • As bridge of customer and product group to deliver clear issue statement and support need to keep improving and demonstrating system performance, available and reliability. • Coordinate hot escalation with local and support team, manage and arrange resources to estimate down case and interruption of production • Secure zero safety EHS event with non-hazards environment and provide sufficient training and guide service team continuously. People Management (Responsibility for leading, motivating and developing staff) 40 ％ of time • Be responsible for training, motivation, employee development and discipline of assigned employees.

Responsibilities: Technical: • Communicates as a subject matter expert on high level technical issues and escalations while providing guidance and recommending solutions. • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. • Responds to situations where first-line product and escalates or finds solutions in malfunctioning equipment or software. • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. • Partners with the account team to present to customers the problem statement, identified root causes and getting buy-in on proposed solutions • Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands on and or installed based performance data collection/analysis • Drives required actions at the customer site to resolve escalations and prevent repeat problems • Liaises between Customers, Product Groups, Field Sales, Business Development and other organizations to ensure closure of product issues. May works closely with Account GM(s), CSOMs and other senior level engineers in Field, CSBG and GPG. • Participates in the review of procedures, processes and tool design impacting development activity. • Manages projects and provides reports to management to deliver the desired result. Conduct customer escalation meetings. • Present technical and marketing materials to a high standard. Leadership: • Participates in Lam‘s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application. • Acts as technical mentor for field and account engineers and may design or conduct training sessions. Customer Relation: • Provides support to customer/users where the product is highly technical or sophisticated in nature. • Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue. • Support process projects and manage customer and product group to drive to closure.

Role Summary Support Lam’s spares operations by processing customer orders, coordinating deliveries, and managing returns/RMA activities to ensure timely fulfillment and strong customer experience. This role interacts with customers, sales, service, and logistics teams to maintain smooth end to end order execution Key Responsibilities • Process and fulfill spares quotations, orders, and deliveries in line with customer requests. • Expedite escalations and hot orders to meet urgent demand. • Track shipments, and ensure on time delivery. • Manage RMA transactions, returns, exchanges, and credit requests in SAP. • Maintain customer consignment programs and support billing activities. • Coordinate with 3PL and warehouse teams to resolve delivery issues and support machine down situations. Qualifications • 5+ years in customer service, order fulfillment, or supply chain preferred. • Experience with SAP or similar ERP systems. • Strong communication, organization, and multitasking abilities. • Strong English communication skills (written and spoken) to support global interactions. • Bachelor degree or above

Major responsibility is n3 miniline transfer and high peak ramping task include daily service operation, installed base performance improvement, maintain customer satisfaction, as key sponsor to lead local team and cowork with PG/CSBG/Sales to make customer and company’s goal completed. **This position will be assigned to work in Arizona, USA, after one year training in Taiwan. ** Job Duties and Responsibilities (60％) • Act as the primary representative of the Field Service Head to customers, fostering strong relationships and ensuring service operations align with company goals. • Oversee the performance of the installed base within assigned functions to meet product specifications and system performance targets. • Direct and manage field service and technical support activities related to installation, servicing, and modification of company products. • Collaborate closely with sales, service teams, process engineering, and product groups to support customer technical and production requirements, evaluate product performance, and deliver optimal solutions. • Forecast and control Installation & Warranty (I&W) within the ISR plan, ensuring efficient engineer utilization for balanced absorption results. • Serve as a key liaison between customers and product groups, providing clear issue statements and support needs to drive continuous improvement in system performance, availability, and reliability. • Coordinate escalations with local and support teams, allocate resources effectively to minimize downtime and production interruptions. • Ensure a zero-incident safety record by maintaining a hazard-free environment and delivering ongoing training and guidance to the service team. • Understand customers’ equipment-related technology roadmaps, upgrade requirements, and operational challenges to identify opportunities for hardware improvements and value-added services. • Work with customers and account teams to identify hardware-related business opportunities, including: o Positioning the company’s equipment, capabilities and technical advantages. o Supporting penetration and defense strategies for hardware solutions. o Coordinating with Global Product Groups for equipment demonstrations and upgrades. • Manage hardware penetration and defense projects: o Develop and execute project strategies with account teams. o Drive local and corporate teams to deliver hardware solutions within committed timelines and resources. o Oversee competency and manpower allocation for hardware projects. • Act as a trusted advisor to customers for equipment performance, reliability, and productivity improvements. • Lead training, motivation, development, and discipline of assigned employees to build a high-performing team. • Manage competency and manpower resources to fulfill customer needs across multiple projects. • Mentor high-potential personnel to strengthen team capability and create growth opportunities for internal talent. People Management (40％) • Lead training, motivation, development, and discipline of assigned employees to build a high-performing team.