轉職熱搜工作

Conducts shift briefings to ensure hotel activities and operational requirements are known 進行有效的交接班工作，以明確酒店活動和運營要求 • Supervise front office operations during assigned shift including: 在當班期間監督客前檯運營情況，包括： o Maintenance of guest information 維護客戶資訊 o Compile occupancy statistics 統計入住情況 o Supervise group bookings 監督團組預訂情況 o Assisting with complaints 協助解決投訴問題 • Supervise cashiering activities during shift including: 在當班期間監督收銀活動，包括： o Cash handling and banking procedure 現金處理和銀行業務流程 o Dealing with irregular payments 處理非法支付情況 o Instructing staff in credit policies and facilities 對員工進行指導信用政策和設備 o Instructing staff in cash security procedures 對員工進行指導現金安全流程 o Carry out debtor control 實施應收帳款控制 o Prepare reports 準備財務報告 o Supervise the cashiering system 對收銀系統實施監管

•確保服務能夠隨時提供給客人，並且讓客人的住宿體驗既舒適又印象深刻。 •身為行李員須具備對台北充分的了解，對所發生的時事隨時都能掌握，並且及時且親切為客人解決需求。 •需對飯店提供給客人的服務及設施有充分地認識。 •協助並完成其他職責上的任務。 •To ensure the assistance is being provided at all times to guests and their stays at the hotel are comfortable and memorable. •To ensure that you as the Bell Person at the hotel have a comprehensive knowledge of city, and what is happening within the city at all times, and to ensure that all guest enquirers are met with prompt, informative yet friendly solution. •To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors. •To assist and carry out other duties as required and directed.

• 確認所有的會議及宴席擺設是否符合宴會訂席單上的需求 • 確認餐務工作順暢，讓顧客可以無後顧之憂 • 針對現場營業器具做到監督並管理破損及遺失 • 可以負責特別的工作企劃及做到Chief Steward分派的工作任務 • To ensure all functions and events are fully set in accordance to requirements as stated in the Banquet Event Order • To ensure the smooth stewarding operations for all events to enhance guest satisfaction • To monitor and manage breakages and losses to the hotel’s operating equipment • To handle special projects and assignments as assigned by the Chief Steward.

The Duty Manager assists the Front Office Manager in managing the daily operations of the Front Office department. The individual is responsible for ensuring team member‘s productivity, monitoring efficiency of all processes and creating a positive work environment. 1. Oversee daily Front Office operations, ensuring smooth guest check-in/out, accurate billing, and seamless room assignments. 2. Provide exceptional guest service by handling VIP guests, special requests, and resolving service issues efficiently. 3. Support and drive GHA membership enrollment, enhancing guest loyalty and engagement. 4. Monitor financial procedures, including cash handling, receipts, and audit compliance in coordination with the Finance team. 5. Conduct night and day managerial duties, ensuring the highest standards of safety, service, and operational excellence. 6. Lead, coach, and motivate the Front Office team to deliver Forbes-level service and maintain strong interdepartmental collaboration. 7. Ensure up-to-date knowledge of hotel offerings, promotions, and local attractions to enhance the guest experience. 值班經理將協助客務經理管理客務部門的日常運作。負責確保團隊的生產力、控管各項流程的效率並創造積極的工作環境。 1. 監督每日前廳營運，確保入住與退房流程順暢、帳務正確、房間分配完善。 2. 提供卓越的賓客服務，妥善接待 VIP 貴賓與特殊需求客人，並高效處理各類服務問題。 3. 推動並支持 GHA 會員註冊計畫，提升賓客忠誠度與互動體驗。 4. 監控財務作業流程，包括現金處理、收據及審計合規，並與財務部門緊密合作。 5. 執行日間及夜間值班經理職責，確保安全、服務及營運品質達到最高標準。 6. 帶領、指導並激勵前廳團隊，確保服務品質符合 Forbes 評鑑標準，並維持良好的跨部門協作。 7. 熟悉飯店最新設施、活動、優惠及在地文化特色，為賓客提供更完善的入住體驗。

泳池接待員負責泳池的日常清潔與維護。亦負責協助顧客服務、安全以及回覆任何與泳池其設備的相關諮詢。 1. 維持泳池最高品質的清潔、舒適及狀態。 2. 執行泳池營業開始和結束的日常職務，包含設置、維護、收納與清潔。 3. 即時向主管回報任何待修繕的事物，確保在營業時間之前泳池皆無任何缺陷。 4. 幫助顧客了解泳池的安全使用方法。熟悉部門的標準作業流程以及酒店規範。 5. 隨時掌握酒店日常服務、活動、促銷等最新資訊。 6. 執行泳池營業開始和結束的日常職務，包含將使用過的布巾送回洗衣房，領取乾淨的布巾，並確保其品項與數量皆正確。 7. 處理顧客的需求，並即時將任何意見或抱怨回報給主管。 8. 水上活動場所之秩序與安全檢查，預防水上意外事件的發生。 9. 救生板、救生撬等救生輔助器材予以防護救援。 10.有溺者失去知覺且停止呼吸時，進行現場急救;運動損傷進行初步處理。 11.水池清潔及水質檢測維護。 The Pool Attendant/Life Guard ensures the daily cleanliness, set-up, and maintenance of the pool area. The individual is responsible for guests‘ safety and attending to any inquiries about the pool facilities. 1. Maintain the highest quality of cleanliness, comfort, and condition of the swimming pool. 2. Carry out daily operations at the swimming pool, including setup, maintenance, storage, and cleaning, at the beginning and end of opening hours. 3. Report any items in need of repair to the supervisor immediately, ensuring that the pool is free of defects before opening. 4. Assist customers in understanding safe swimming pool usage. Be familiar with department standard operating procedures and hotel regulations. 5. Stay informed about the latest hotel services, events, promotions, etc. 6. Carry out daily operations in the gym/spa, including sending used towels to the laundry, picking up clean towels, and ensuring the correct quantity and items are provided. 7. Handle customer needs and report any feedback or complaints to the supervisor immediately. 8. Monitor the order and safety of water activities and prevent water accidents. 9. Provide protective rescue equipment, such as lifeguard boards and rescue sleds, for emergency situations. 10. Perform on-site first aid if a drowning victim loses consciousness and stops breathing; provide initial treatment for sports injuries. 11. Clean the pool and maintain water quality through regular testing and maintenance.

水療接待員負責健身房及水療室的日常清潔與維護。亦負責協助顧客預訂課程以及回覆任何與健身房及水療室其設備的相關諮詢。 1. 維持健身房/水療室內各項設備最高品質的清潔、舒適及狀態。 2. 執行健身房/水療室營業開始和結束的日常職務，包含各項設備的設置、維護、收納與清潔。 3. 接聽電話和電子郵件，協助顧客預約健身課程和私人訓練課程。 4. 即時向主管回報任何待修繕的事物，確保在課程開始之前健身房及教室皆無任何缺陷。 5. 幫助顧客了解各項設施與設備的安全使用方法。熟悉部門的標準作業流程以及酒店規範。 6. 隨時掌握 VIP的預訂情況，並確保團隊充分了解其喜好。 7. 隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 8. 向顧客介紹並推薦課程及設施。針對顧客的歷史記錄、喜好或要求提出建議。 9. 執行健身房/水療室營業開始和結束的日常職務，包含將使用過的布巾送回洗衣房，領取乾淨的布巾，並確保其品項與數量皆正確。 10. 處理顧客的需求，並即時將任何意見或抱怨回報給主管。 The SPA Attendant ensures the daily cleanliness, set-up, and maintenance of the Gym and spa area. The individual is responsible for assisting guests with class reservations and attending to any inquiries about the Gym and spa facilities. 1. Maintains the highest level of cleanliness, comfort, and condition throughout the Gym and SPA facilities. 2. Performs daily shift opening and closing duties, which include setting up, maintaining, putting away, and cleaning equipment. 3. Answers phone calls and email correspondences, and assists in the booking of fitness classes and personal training sessions for guests. 4. Report any maintenance issues to the supervisor immediately to ensure defect-free guest rooms before treatment appointments. 5. Assists guests in the orientation of facilities and safe use of equipment. Be familiar with the department’s standard operating procedures and hotel policies. 6. Keep informed of VIP and special attention guest reservations and ensure that the preferences are well communicated within the team. 7. Maintain an up-to-date knowledge of the hotel‘s daily services, activities, promotions, and events. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information. 8. Introduces and promotes classes and service amenities to guests to, services. Makes recommendations based on the customer’s history preferences or requests. 9. Perform daily shift opening and closing duties which include exchanging soiled linens with fresh new ones at the Laundry department. Ensures the correct type and quantity of linens when doing so. 10. Handles guest requests and immediately refers problems and complaints to the Manager or Supervisor.

Embodying the spirit of a modern restaurant, Café Un Deux Trois offers seasonal a la carte and set menus. Café Un Deux Trois also features PAGES, a lifestyle boutique shop. 位於酒店五樓的文華Café為將現代時尚的餐廳，提供多樣化的單點美饌及主廚精選套餐。充滿現代感與悠閒的用餐環境，另可容納32位貴賓的私人包廂，適於朋友同樂、家人相聚或商務洽談的最佳首選。 • Introduce and recommend menu to guest. • Taking order and deliver service • Table service during dining • Preparation before dining and tableware wipeness •Ensure the quality and plating of cuisine • 菜單內容介紹與推薦 • 點餐及送餐服務 • 顧客用餐時桌邊服務 • 送餐前準備和餐後餐具擦拭、整理 • 確保餐點的品質及餐前的擺設

1.大廳酒吧飲品調製與餐點服務。 2.協助酒吧日常營運與管理。 3.維持酒吧各項服務標準符合飯品質要求。 5.良好顧客關係及滿意度維護。 6.執行餐飲各項活動及專案。 7.協助全日餐廳營運。

• 雅閣中餐廳為連續8年獲得米其林一星粵式料理餐廳。由廚藝精湛的主廚團隊，精選臺灣寶島在地食材，以其底蘊深厚的傳統手藝，卓越呈現正宗的粵菜經典佳餚，將菜餚本身最純粹細膩的精隨完美演繹，引領賓客以味蕾穿越極致美饌殿堂。 • 菜單內容介紹與推薦 • 點餐及送餐服務 • 顧客用餐時桌邊服務 • 送餐前準備和餐後餐具擦拭、整理 • 確保餐點的品質及餐前的擺設

歡迎充滿活力，熱愛旅宿飯店業的您，加入我們!!! 在這充滿競爭的大環境，爭取獎金，替自己加薪!!! 新穎的工作模式具有挑戰性，全方位的技能培養與發展， 給予賓客飯店等級的服務，同時擁有民宿等級的溫度， 提升員工的自我價值與競爭力， 一起在獨具風格、交通便利、快樂安全的工作環境， 成長、發展、突破自我吧!!! 1. 櫃檯行政事務，協助客人辦理入住手續，處理房帳等相關事宜。 2. 熟悉飯店系統操作及客房配置，具電話接聽禮儀與初階客訴處理。 3. 建立良好之顧客關係，提供當地旅遊諮詢服務。 4. 零用金及保險箱與各類財務之保管並落實交接換班等事宜。 5. 負責客房內清潔整理、倒垃圾、換床單、鋪床，以及各樓層公共區域之清潔維護。 6. 機動性支援館內各項業務。 7. 熟悉自助機台操作與初步故障排除。 8. 完成主管交辦事項。