轉職熱搜工作

Oversees the effective and efficient operation of Room Service and related operations in accordance with the objectives, performance and quality standards established by the hotel. He / she is required to plan, organize, and motivate all colleagues to excel in delivering Legendary Quality Experience to all guests. Job Requirements: The candidate • To implement service standards and procedures to ensure that they are achieved and followed by proper training, supervision and control. • To be constantly on the lookout for ways and means to improve the smooth running of the Restaurant. • To communicate and present a positive attitude to provide leadership to all colleagues in order to attain all desired goals.

1.確保能以適當的運作，保持最大客房入住率。 2.客房的正常條件及可用性及時更新。 3.檢查貴賓房間及有關貴賓的到達。 4.團隊預定情況與業務部保持一致。 5.對可能發生的房間變動的控制並對變動做出解釋。 6.預期日、周、月客房佔用率與實際佔用率對比衡量將變動記錄。 7.即時的準確房態。 8.擬定有關預期客房入住率，預定模式，預期登記入住和結帳的管理的書面報告。 9.確保下屬各部門能夠按照飯店品牌標準和服務執行工作任務。 10.主管交辦事項。

The Duty Manager assists the Front Office Manager in managing the daily operations of the Front Office department. The individual is responsible for ensuring team member‘s productivity, monitoring efficiency of all processes and creating a positive work environment. 1. Oversee daily Front Office operations, ensuring smooth guest check-in/out, accurate billing, and seamless room assignments. 2. Provide exceptional guest service by handling VIP guests, special requests, and resolving service issues efficiently. 3. Support and drive GHA membership enrollment, enhancing guest loyalty and engagement. 4. Monitor financial procedures, including cash handling, receipts, and audit compliance in coordination with the Finance team. 5. Conduct night and day managerial duties, ensuring the highest standards of safety, service, and operational excellence. 6. Lead, coach, and motivate the Front Office team to deliver Forbes-level service and maintain strong interdepartmental collaboration. 7. Ensure up-to-date knowledge of hotel offerings, promotions, and local attractions to enhance the guest experience. 值班經理將協助客務經理管理客務部門的日常運作。負責確保團隊的生產力、控管各項流程的效率並創造積極的工作環境。 1. 監督每日前廳營運，確保入住與退房流程順暢、帳務正確、房間分配完善。 2. 提供卓越的賓客服務，妥善接待 VIP 貴賓與特殊需求客人，並高效處理各類服務問題。 3. 推動並支持 GHA 會員註冊計畫，提升賓客忠誠度與互動體驗。 4. 監控財務作業流程，包括現金處理、收據及審計合規，並與財務部門緊密合作。 5. 執行日間及夜間值班經理職責，確保安全、服務及營運品質達到最高標準。 6. 帶領、指導並激勵前廳團隊，確保服務品質符合 Forbes 評鑑標準，並維持良好的跨部門協作。 7. 熟悉飯店最新設施、活動、優惠及在地文化特色，為賓客提供更完善的入住體驗。

•Responsible for achieving the Hotel’s total Rooms revenues as laid out in the Marketing Plan. •Accountable for achieving the Hotel Room Yield, Average Rate and Occupancy targets, as laid out in the Marketing Plan. •To ensure that the Relative Rev par positioning of the hotel is in excess of its primary competitive set. •To provide feedback and market information to the DOS on the changing market conditions, including trends on the competition, as a result of direct sales solicitation, telephone, reading materials and interaction with competitive hotel staff. •To establish and maintain an effective working relationship within the department and with other support department. •To establish and maintain strong business relationships with travel agencies and related partners to promote hotel room products, secure business opportunities, and drive room occupancy and revenue growth.

•飯店各項收入帳務稽核作業 •檢核房價 / 餐價及異常管理 •月結作業及科目餘額表製作 •票券發行及回收作業及管理 •銷項調節表編制及營業稅申報作業 •配合集團內稽、會計師查帳及稅務機關之作業 •部門人力調度、培訓及督導 •其他主管交辦事項

宴會廳提供會議、外燴、宴會及婚宴餐飲服務。輝煌的設計與高雅奢華的品味，結合時尚品味的佈置、創新細緻的美饌、與親切服務，為賓客打造專屬的感動。 •上菜及桌邊服務 •維持宴會現場運行 •協助宴會服務訓練 •控管同仁及工讀生工作指導 •協助宴會廳行政庶務

1. 協助主任處理營運上日常事務。 2. 落實交接制度、主動追蹤處理未完成事項。 3. 辦理住宿登記及退房手續並提供優質接待服務。 4. 協助指導新進同仁櫃檯標準作業流程、電話禮儀。 5. 確實執行主管交辦事項，遇無法處理狀況向上呈報。 6. 能與旅客維持良好互動關係。 7. 顧客意見、特殊及緊急狀況初步處理。 8. 須配合輪班(日、中、大夜班、假日班)。

• Assist in overseeing the effective and efficient operation of Reception which include room management, registration, cashiering. Excel in delivering Legendary Quality Experience to guests. • Attend to all feedbacks/comments from guest and transmit them to the departments concerned and ensure that corrective actions are taken immediately. • Ensure full knowledge and understand of LQE is delivered to the gussets at all times. • Check group room allocation, and other special request for groups. • Read through arrival report and see to all guests’ requests and needs according to MOHG established service by guest categories standards. • Supervise and conduct on the job training to all new officers. • Manage room control, monitor availability and efficient release of rooms for arrival guests • To perform any other reasonable duties as required by the Duty Manager.

• 執行點心廚現場操作的工作 • 記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 • 確認工作區域一直處於乾淨的環境 • 準備食材協助基本的備餐及依照主管要求協助各個區域工作 • To execute operational duties at the Pastry. • Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge. • To ensure that the working area is clean at all the time. • Prepare all ingredient and basic mise-en-place and assist the chefs in various section of kitchen as instructed by his supervisor.