轉職熱搜工作

What You‘ll Do: • Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam‘s complex electro-mechanical and electronic systems at customer sites. • Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. • Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. • Maintain records and reports to coordinate activities between Lam and the customer. • Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. • Transparently discuss opportunities and challenges with customer to increase trust. • Update customer on status of Lam tools as needed.

Looking to hire an experienced hardware engineer who is familiar with the semiconductor equipment manufacturing industry and doesn‘t shy away from the challenges that come with it, along with supporting Lam‘ s top tier customers. In addition to being Safety First oriented, the prospective candidate should possess strong organizational skills, be a critical thinker, and able to comprehend electrical schematics and equipment drawings. They also need to be able to effectively communicate in English. Being knowledgeable and having previous experience supporting Lam‘s SIG (Prevos, Selis, Argos) and Bevel (Coronus) products is preferable. This person will need to manage their time, work collaboratively within cross-functional teams and multi-task, to resolve our internal and external customer issues as quickly as possible. This position is based in Hsinchu. Must be willing to relocate if they‘re not already in Hsinchu. Job Responsibilities • As a Regional Product Support Engineer at Lam, you‘re the backbone of technical support for field engineers, technicians, and product support personnel in the region. • Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. • Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam‘s valued customers. Other information: • Residence Location – Flexible • Work location – Hsinchu • Travel – PS team is centralized organization, so PS engineer isn‘t dedicated to a specific work location. (1) Need to take not only domestic but also international travel if needed (2) The frequency of travel depends on the demand from customers including Act team (3)＞30％ travel commitment

Responsibilities: Technical: • Communicates as a subject matter expert on high level technical issues and escalations while providing guidance and recommending solutions. • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. • Responds to situations where first-line product and escalates or finds solutions in malfunctioning equipment or software. • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. • Partners with the account team to present to customers the problem statement, identified root causes and getting buy-in on proposed solutions • Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands on and or installed based performance data collection/analysis • Drives required actions at the customer site to resolve escalations and prevent repeat problems • Liaises between Customers, Product Groups, Field Sales, Business Development and other organizations to ensure closure of product issues. May works closely with Account GM(s), CSOMs and other senior level engineers in Field, CSBG and GPG. • Participates in the review of procedures, processes and tool design impacting development activity. • Manages projects and provides reports to management to deliver the desired result. Conduct customer escalation meetings. • Present technical and marketing materials to a high standard. Leadership: • Participates in Lam‘s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application. • Acts as technical mentor for field and account engineers and may design or conduct training sessions. Customer Relation: • Provides support to customer/users where the product is highly technical or sophisticated in nature. • Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue. • Support process projects and manage customer and product group to drive to closure.

(1)Responsible for automotive product development: part survey, schematics capture, layout checking, simulation, BOM generating, debugging and testing. (2)Responsible for automotive product development documents: DFMEA, PPAP…etc (3)Collaborate with layout engineers, validation engineers, software engineers, firmware engineers, power engineers and other teams to discover and solve any issues of designs in early stage to ensure and enhance the quality of the products. (4)Accomplish the products to conform to engineering specifications, customer performance expectations. Understand the vehicle certification/regulations/customer testing requirements. (5)Understand the factory production process and testing methods.

The Group You‘ll Be A Part Of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. The Impact You‘ll Make As a Regional Product Support Engineer at Lam, you re the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. May be involved in customer installation and training. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Provides support in the early design phase of a new product. What You‘ll Do • Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue. • Drives required actions at the customer site to resolve escalations and prevent repeat / preventable problems. • Participates in Lam‘s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application. • Acts as technical mentor for field and account engineers and may design or conduct training sessions. • Provides serviceability / installation assessments on new products Who We‘re Looking For • Higher technical education in electrical / mechanical engineering or other field of study • Effective communication in inter-departmental and cross cultural team • Experience with Lam Spin Clean Systems (EOS, DV-P) preferred • Troubleshoot technical problems and coordinate multiple technical tasks. • Able to work in constrictive clean room environment, wearing appropriate personal protective safety equipment as required, and sit or stand for prolonged periods of time in a demanding environment with changing workloads.

【職缺亮點】 1. 關鍵IT推動者｜主導公司內部資訊系統與流程優化，直接影響組織營運效率。 2. 專案與技術雙向成長｜參與需求規劃、廠商協調與系統測試，累積跨領域實務能力。 3. 實現數位轉型與流程優化｜鼓勵導入自動化與AI工具，具備提案即有機會執行的環境。 【工作內容與職位需求】 資訊系統專案管理與執行 1. 與部門溝通並整理分析使用者需求，轉化為具體解決方案。 2. 製作及撰寫需求文件、功能列表、流程圖、結構圖及測試文件。 3. 負責專案開發進度，與外部廠商溝通，確保時程與品質。 4. 執行系統功能測試與驗收，彙整問題並與廠商確認修正。 5. 製作系統操作手冊，協助內部使用者進行系統導入與教育訓練。 日常系統及硬體設備維運 1. 具備基本軟體架構概念與技術知識，能理解一個功能前端、後端與API負責的內容。 2. 具備基本SQL語法能力，能進行問題查找，協助排除問題。 3. 維護公司內部系統，並支援電腦、印表機、網路簡易問題排除與協助聯繫廠商。 其他支援工作 1. 協助辦公室行政與總務事務。 2. 完成主管交辦事項。 【工作優點與挑戰】 優點 1. 深度參與專案決策：從需求分析到系統導入，全程主導並能影響公司流程效率。 2. 技術與管理雙軌成長：同時接觸需求規劃、廠商協調與測試驗收，打造稀缺的跨域能力。 3. 鼓勵導入自動化與數位工具：不限框架，只要有效就能提出並落地。 4. 團隊氛圍溫暖：活動與福利豐富，注重團隊感。 可能挑戰 1. 需同時處理多項專案開發與內部維運支援，對時間管理與優先順序判斷要求高。 2. 面對不同部門需求時，須在使用者期待與技術可行性之間找到最佳平衡。 【人格特質】 1. 邏輯清晰與執行力強：具備良好的需求分析與問題解決能力，能將複雜流程拆解為具體行動。 2. 溝通協調能力：擅長與使用者、工程師及廠商建立合作關係，確保資訊一致與專案順利推進。 3. 技術理解能力：具備系統架構與SQL語法實作經驗，能與技術團隊有效溝通，並可獨立撰寫與修改程式語法及流程設計。 4. 持續優化思維：樂於導入新工具（如AI、自動化、流程管理系統），提升效率與品質。 【工作待遇】 1. 薪資：依學歷、經驗與專業能力核定。 2. 完善績效獎金制度與年度調薪機制。 3. 依法享有勞健保、勞退提撥及各項法定休假。 【工作模式與環境】 1. 工作地點：公司主要辦公據點（依面談說明）。 2. 工作時間：固定工時（享午休），必要時配合專案加班。 3. 團隊規模：與約 40 位夥伴協作，溝通順暢、跨部門合作頻繁。 4. 文化特色：開放溝通、鼓勵創意、互相支持。 【申請方式】 1. 請透過1111人力銀行投遞履歷。 2. 履歷審核通過後，將以電話或Email聯繫安排面試（含線上與實體）。 3. 面試流程：筆試 → 面試（部門主管） → 甄試結果通知。

我們是一家專業從事產品設計與製造的公司，致力於為客戶提供高品質的技術解決方案。我們的服務涵蓋從硬體製造到模具設計，客戶群體主要為各類工業用戶及科技企業。 1. 精通模具設計與製程，負責為客戶提供技術諮詢及支援，確保客戶需求的落實與問題解決。 2. 運用 Microsoft Office 軟體進行報告撰寫、數據分析及專案提案文件製作。 3. 負責客戶端的銷售及市場分析，深入了解市場需求及競品資訊，制定高效的銷售策略以推動業績成長。 4. 協助資深工程師進行技術測試及產品故障診斷，分析問題根源並提出改善方案，確保產品符合品質及技術標準。 5. 加強技術文件的整理與分析，確保所有技術數據的完整準確，為團隊提供支持性資料。 6. 與客戶保持良好的關係，通過專業的技術談判能力推廣公司的模具解決方案及其他相關產品。 7. 參與專案會議及部門內部討論，協調專案進度及問題處理，確保專案按時完成並符合標準。

工作內容： 1. 負責門市POS系統的日常維護與故障排除，確保運行穩定。 2. 管理及設定網路設備，包括IP、路由器、交換器等，進行基本網路問題診斷。 3. 提出並執行設備汰換計畫，進行硬體檢測及性能提升措施。 4. 安裝和維護CCTV監控系統，確保安全監控系統正常運作。 5. 協助完成主管交辦的其他相關任務或專案。 *以下經驗尤佳* 1. 具備餐飲連鎖或零售產業IT系統維運經驗。 2. 擁有CCTV、網路佈線或相關系統施工經驗。 3. 具備基本日文或英文閱讀能力以理解技術資料並與國內外廠商進行溝通。 歡迎有熱情與專業的您加入我們，成為[日商]台灣善商的一份子！一起為餐飲產業提供創新解決方案，期待您的加入！