設備工程部主管 Field Service Engineer Manager - 美國亞利桑那 (乾蝕刻 Etch)
面議（經常性薪資達4萬元或以上）
美國亞利桑那州
8~9年工作經驗
Major responsibility is n3 miniline transfer and high peak ramping task include daily service operation, installed base performance improvement, maintain customer satisfaction, as key sponsor to lead local team and cowork with PG/CSBG/Sales to make customer and company’s goal completed.
**This position will be assigned to work in Arizona, USA, after one year training in Taiwan. **
Job Duties and Responsibilities (60％)
• Act as the primary representative of the Field Service Head to customers, fostering strong relationships and ensuring service operations align with company goals.
• Oversee the performance of the installed base within assigned functions to meet product specifications and system performance targets.
• Direct and manage field service and technical support activities related to installation, servicing, and modification of company products.
• Collaborate closely with sales, service teams, process engineering, and product groups to support customer technical and production requirements, evaluate product performance, and deliver optimal solutions.
• Forecast and control Installation & Warranty (I&W) within the ISR plan, ensuring efficient engineer utilization for balanced absorption results.
• Serve as a key liaison between customers and product groups, providing clear issue statements and support needs to drive continuous improvement in system performance, availability, and reliability.
• Coordinate escalations with local and support teams, allocate resources effectively to minimize downtime and production interruptions.
• Ensure a zero-incident safety record by maintaining a hazard-free environment and delivering ongoing training and guidance to the service team.
• Understand customers’ equipment-related technology roadmaps, upgrade requirements, and operational challenges to identify opportunities for hardware improvements and value-added services.
• Work with customers and account teams to identify hardware-related business opportunities, including:
o Positioning the company’s equipment, capabilities and technical advantages.
o Supporting penetration and defense strategies for hardware solutions.
o Coordinating with Global Product Groups for equipment demonstrations and upgrades.
• Manage hardware penetration and defense projects:
o Develop and execute project strategies with account teams.
o Drive local and corporate teams to deliver hardware solutions within committed timelines and resources.
o Oversee competency and manpower allocation for hardware projects.
• Act as a trusted advisor to customers for equipment performance, reliability, and productivity improvements.
• Lead training, motivation, development, and discipline of assigned employees to build a high-performing team.
• Manage competency and manpower resources to fulfill customer needs across multiple projects.
• Mentor high-potential personnel to strengthen team capability and create growth opportunities for internal talent.
People Management (40％)
• Lead training, motivation, development, and discipline of assigned employees to build a high-performing team.
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