轉職熱搜工作

1.現場設備(施)巡檢 2.相關表單之填寫及記錄 3.異常狀況處理及回報 4.環境清潔工作 5.人員進出之管制 6.其他主管交辦事項

• Act as the primary representative of the Field Service Head to customers, fostering strong relationships and ensuring service operations align with company goals. • Oversee the performance of the installed base within assigned functions to meet product specifications and system performance targets. • Direct and manage field service and technical support activities related to installation, servicing, and modification of company products. • Collaborate closely with sales, service teams, process engineering, and product groups to support customer technical and production requirements, evaluate product performance, and deliver optimal solutions. • Forecast and control Installation & Warranty (I&W) within the ISR plan, ensuring efficient engineer utilization for balanced absorption results. • Serve as a key liaison between customers and product groups, providing clear issue statements and support needs to drive continuous improvement in system performance, availability, and reliability. • Coordinate escalations with local and support teams, allocate resources effectively to minimize downtime and production interruptions. • Ensure a zero-incident safety record by maintaining a hazard-free environment and delivering ongoing training and guidance to the service team. • Understand customers’ equipment-related technology roadmaps, upgrade requirements, and operational challenges to identify opportunities for hardware improvements and value-added services. • Work with customers and account teams to identify hardware-related business opportunities, including: o Positioning the company’s equipment, capabilities and technical advantages. o Supporting penetration and defense strategies for hardware solutions. o Coordinating with Global Product Groups for equipment demonstrations and upgrades. • Manage hardware penetration and defense projects: o Develop and execute project strategies with account teams. o Drive local and corporate teams to deliver hardware solutions within committed timelines and resources. o Oversee competency and manpower allocation for hardware projects. • Act as a trusted advisor to customers for equipment performance, reliability, and productivity improvements. • Lead training, motivation, development, and discipline of assigned employees to build a high-performing team. • Manage competency and manpower resources to fulfill customer needs across multiple projects. • Mentor high-potential personnel to strengthen team capability and create growth opportunities for internal talent. • Lead training, motivation, development, and discipline of assigned employees to build a high-performing team.

【Position Summary】 Major responsibility is improving installation & technical skills of GFW team. Maintaining GFW and local team satisfactions, as key sponsor to lead GFW and co-work with PG/CSBG/Sales to make customer and company’s goal completed. Regular oversea support other regions while requested. Job Duties and Responsibilities(50 ％ of time): Technical / Operational responsibilities / Performance objectives of this position 1. Represent field service head to local service team, develop and maintain good relationship with local team. Be accountable for service operation to achieve company goals. 2. Manage installed base performance of assigned functions to ensure achievement of system performance to product specifications. 3. Manage and direct the activities of field service and technical support required for installation, servicing and modification of company products 4. Co-work with local service team, process engineering, sales and product group closely to support customer technical and production requirements, evaluate product performance and best solution delivery. 5. Forecast and control manpower allocation and manage the utilization of engineers for a balanced absorption result. 6. As bridge of GFW engineer and local service team to deliver clear issue statement and support need to keep improving and demonstrating system performance, availability and reliability. 7. Coordinate hot escalation with GFW, local and support team, manage and arrange resources to estimate gaps to tool delivery and interruption of production. 8. Secure zero safety EHS event with non-hazards environment and provide sufficient training and guide service team continuously. People Management (50 ％ of time): Responsibility for leading, motivating and developing staff 1. Be responsible for training, motivation, employee development and discipline of assigned employees.

# Manage customer complaints and ensure timely resolution. # Prepare and manage 8D reports and corrective actions. # Investigate and resolve quality issues. # Coordinate and support customer audits. # Drive continuous quality improvement initiatives. # Lead the resolution of major quality issues, customer complaints, and quality risk incidents related to Customer Service (CS), including root cause analysis, decision-making, corrective actions, and follow-up to ensure effective problem resolution. # Handle urgent quality incidents by providing timely recommendations and reporting to management, minimizing quality risks and operational impacts. # Coordinate cross-functional resources to drive quality improvement projects and resolve critical quality issues, ensuring projects are executed according to plan and achieve expected objectives. # Plan, chair, and participate in quality-related meetings, presenting quality performance, improvement results, and project progress to management and customers. # Manage customer complaints, investigate material quality issues, conduct quality system audits, and support customer audits as part of overall quality assurance activities. # Plan and implement continuous improvement initiatives to enhance product quality, manufacturing process capability, and customer satisfaction. # Must be willing to travel frequently overseas to support customer service requirements, including visits to automotive customers in Brazil, Germany, Italy, the United States, and other regions in Europe and North America. # Perform other quality management duties and assignments as delegated by supervisors.

Major responsibility is Micron Taiwan new tech node high peak ramping task include daily service operation, installed base performance improvement, maintain customer satisfaction, as key sponsor to lead local team and co-work with PG/CSBG/Sales to make customer and company‘s goal completed Job Duties and Responsibilities (Technical / Operational responsibilities / Performance objectives of this position) 60％ of time • Represent field service head to customer, develop and maintain good customer relationship. Be accountable for service operation to achieve company goals. • Manage installed base performance of assigned functions to ensure achievement of system performance to product specifications. • Manage and direct the activities of field service and technical support required for installation, servicing and modification of company products • Co-work with sales, service team, process engineering and product group closely to support customer technical and production requirements, evaluate product performance and best solution delivery • Forecast and control I&W within ISR plan and manage the utilization of engineers for a balanced absorption result. • As bridge of customer and product group to deliver clear issue statement and support need to keep improving and demonstrating system performance, available and reliability. • Coordinate hot escalation with local and support team, manage and arrange resources to estimate down case and interruption of production • Secure zero safety EHS event with non-hazards environment and provide sufficient training and guide service team continuously. People Management (Responsibility for leading, motivating and developing staff) 40 ％ of time • Be responsible for training, motivation, employee development and discipline of assigned employees.

1.統籌園區IT日常維運，擔任總部與現場營運單位的核心溝通橋樑 2.監督核心系統（PMS/POS)在地端之日常異常排除與業務支援 3.管理外部維護廠商之品質與支援時效 4.配合總部資訊專案導入，負責現場端之測試、教育訓練與上線支援

高階PCB產業 連結客戶、技術與製造，打造最佳加工解決方案。 尖點科技為全球PCB鑽針及精密鑽孔加工領域的重要領導企業，服務全球高階載板、HDI及PCB客戶。 我們正在尋找具備PCB鑽孔製程及技術背景的管理人才，擔任技術服務經理，成為客戶需求與工廠技術能力之間的重要橋樑。 【職務內容】 您將負責客戶技術服務及跨廠區技術整合工作，包括： ✓ 協助客戶鑽孔加工技術應用與問題分析 ✓ 配合研發團隊執行各項技術測試與驗證 ✓ 高階PCB產品鑽孔加工能力分析與評估 ✓ 建立成本分析及報價評估模型 ✓ 客戶供應鏈協同與技術溝通 ✓ 串接業務、研發與生產單位 ✓ 跨廠區技術資料整合與管理 ✓ 推動技術改善及專案執行 【加入尖點的發展機會】 ✓ 與全球PCB領導客戶合作 ✓ 深入參與高階載板及AI伺服器產業發展 ✓ 參與新產品及新材料開發驗證 ✓ 成為客戶與工廠之間的重要技術窗口 ✓ 參與跨國據點技術整合與推廣 ✓ 海外發展與國際化工作機會 【工作資訊】 工作地點： 桃園龜山（培訓及任用規劃） 未來依營運需求配合海外出差或派駐 上班時間： 08:30~17:30 休假制度： 週休二日 【關於尖點科技】 全球PCB鑽針及精密鑽孔加工領域領導企業 台灣上市公司（股票代號8021） 全球員工約2,500人 全球23個營運據點 AI伺服器、高階載板及先進電子產業重要供應鏈夥伴 如果您希望結合技術專業、客戶服務及國際化發展機會，歡迎加入尖點科技，與全球客戶共同創造更具競爭力的加工解決方案。