MG-知名德商 徵 業務助理 薪38~45K
月薪 38000~45000元
彰化縣鹿港鎮
2~3年工作經驗
抬頭:
Customer Service Officier(1年)
工作內容:
Objectives of the Position
• Manage OTC processes for export business and handling merchandise business in customer service effectively.
• Proactively analyze and review related OTC operations to provide solutions for business operations and the customer service team, driving continuous efficiency improvement.
• Drive actions that contribute directly to achieving sales, profit, and growth targets by delivering services that meet customer needs, with support from supervisors and team members.
• Other ad hoc tasks assigned by supervisor as required.
Main Tasks
• Perform sales and delivery order management tasks, managing targeted key performance indicators in own responsible area, including timely escalation or steering actions for improving efficiency/effectiveness, i.e. Delivery Reliability, Days of Sales Outstanding, # of order / FTE etc).
• Support credit/payment design, proceed credit management, billing and Accounts Receivable follow-up in order process
• Support design/implementation of customer order management process, provide designed/differentiated service to the customers
• Provide order status report and monitor customers’ order placement against sales forecast
• Handle customer master data maintenance to ensure efficient and effective end-to-end OTC process
• Handle customer complaints via Non-conformance Management (NCM) system. Actively communicate status, investigation results, and corrective actions to customers and ensure on time closure for non-product quality related complaints. Capture customer expectations / requirement and feedback to BU / Functions
• Integration – manage related customer service activities, including best practice sharing, process set up and system migration. Periodic review of process with team leader/experts to identify improvement opportunities
• Support UAT in system enhancement or in the project, report deviations compared to the process design
• Responsible area management: ensure the full implementation of 5S, supervise the safety conditions of work area, regular check on safety equipment.
Implement BASF EHS/QM requirement and housekeeping
條件:
• Bachelor’s degree or above.
• Above 2 years of working experience in supply chain area
• Good communication skills in English, Mandarin
• Familiar with computer and MS Office. Working experience of SAP and other ERP system is preferred.
約聘一年/年假10天/彈性假4天/績效獎金
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