轉職熱搜工作

Role Summary Support Lam’s spares operations by processing customer orders, coordinating deliveries, and managing returns/RMA activities to ensure timely fulfillment and strong customer experience. This role interacts with customers, sales, service, and logistics teams to maintain smooth end to end order execution Key Responsibilities • Process and fulfill spares quotations, orders, and deliveries in line with customer requests. • Expedite escalations and hot orders to meet urgent demand. • Track shipments, and ensure on time delivery. • Manage RMA transactions, returns, exchanges, and credit requests in SAP. • Maintain customer consignment programs and support billing activities. • Coordinate with 3PL and warehouse teams to resolve delivery issues and support machine down situations. Qualifications • 5+ years in customer service, order fulfillment, or supply chain preferred. • Experience with SAP or similar ERP systems. • Strong communication, organization, and multitasking abilities. • Strong English communication skills (written and spoken) to support global interactions. • Bachelor degree or above

Summary Seeking for a high potential Senior Spares Planner who can own key planning processes and grow into future leadership roles (Team Lead / Supervisor). Ideal for someone with strong analytical skills, initiative, and the drive to influence cross functional operations. Key Responsibilities • Build and maintain plan for every part models and forecast spare parts demand. • Analyze historical demand, validate forecasts, and adjust SPM recommendations. • Manage stocking levels, E&O, part transitions, and inventory rebalancing. • Support NPI planning, initial stocking strategies, and part lifecycle transitions. • Ensure ERP/SPM data accuracy and drive process improvements. • Lead cross-functional improvement projects involving engineering, maintenance, procurement, and warehouse operations Qualifications • Bachelor’s in Supply Chain, Engineering, business, or related field. • 6+ years in spares/service parts or materials planning. Proficient in SAP, ERP/MRP, SPM, Excel/analytics tools. Soft Skills

The Group You‘ll Be A Part Of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. The Impact You‘ll Make As a Regional Product Support Engineer at Lam, you re the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. May be involved in customer installation and training. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Provides support in the early design phase of a new product. What You‘ll Do • Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue. • Drives required actions at the customer site to resolve escalations and prevent repeat / preventable problems. • Participates in Lam‘s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application. • Acts as technical mentor for field and account engineers and may design or conduct training sessions. • Provides serviceability / installation assessments on new products Who We‘re Looking For • Higher technical education in electrical / mechanical engineering or other field of study • Effective communication in inter-departmental and cross cultural team • Experience with Lam Spin Clean Systems (EOS, DV-P) preferred • Troubleshoot technical problems and coordinate multiple technical tasks. • Able to work in constrictive clean room environment, wearing appropriate personal protective safety equipment as required, and sit or stand for prolonged periods of time in a demanding environment with changing workloads.

1.規劃與推動產品標準化活動 2.推動與管理年度專案與改善計畫 3.掌握市場新技術/新產品開發狀況(PD/PIE) 4.執行教育訓練，提升部內人員之工程能力 5.規劃/提案NPNT方案(PD/PIE) 6.Cost-Platform成本監控(PD/PIE)

1.機台程式的測試 2.設計和開發自動化的專用機械 3.圖面的整合製作及規劃 4.調查機械設備的故障原因，並提出改善對策 5.配電的裝修及維護 6.整合系統介面並做好工作協調 7.規劃生產製程，並制定技術規格制定 8.系統驗證的工作

• Act as the primary representative of the Field Service Head to customers, fostering strong relationships and ensuring service operations align with company goals. • Oversee the performance of the installed base within assigned functions to meet product specifications and system performance targets. • Direct and manage field service and technical support activities related to installation, servicing, and modification of company products. • Collaborate closely with sales, service teams, process engineering, and product groups to support customer technical and production requirements, evaluate product performance, and deliver optimal solutions. • Forecast and control Installation & Warranty (I&W) within the ISR plan, ensuring efficient engineer utilization for balanced absorption results. • Serve as a key liaison between customers and product groups, providing clear issue statements and support needs to drive continuous improvement in system performance, availability, and reliability. • Coordinate escalations with local and support teams, allocate resources effectively to minimize downtime and production interruptions. • Ensure a zero-incident safety record by maintaining a hazard-free environment and delivering ongoing training and guidance to the service team. • Understand customers’ equipment-related technology roadmaps, upgrade requirements, and operational challenges to identify opportunities for hardware improvements and value-added services. • Work with customers and account teams to identify hardware-related business opportunities, including: o Positioning the company’s equipment, capabilities and technical advantages. o Supporting penetration and defense strategies for hardware solutions. o Coordinating with Global Product Groups for equipment demonstrations and upgrades. • Manage hardware penetration and defense projects: o Develop and execute project strategies with account teams. o Drive local and corporate teams to deliver hardware solutions within committed timelines and resources. o Oversee competency and manpower allocation for hardware projects. • Act as a trusted advisor to customers for equipment performance, reliability, and productivity improvements. • Lead training, motivation, development, and discipline of assigned employees to build a high-performing team. • Manage competency and manpower resources to fulfill customer needs across multiple projects. • Mentor high-potential personnel to strengthen team capability and create growth opportunities for internal talent. • Lead training, motivation, development, and discipline of assigned employees to build a high-performing team.

***本職缺將安排完整的教育訓練*** 一、講座教育訓練(系統構成、機台構成、作業SOP) 二、實機教育訓練(操作教育、設備校正教育、品質檢查教育、電源盤調整教育) 【工作內容】 1.台積電F15廠 。 2. 執行自動化設備之相關安裝校正。 3. 維持廠內自動化系統之正常運作。 4. 進行自動化設備維護、保養、異常排除。 5.自動化設備耗材更換 6.無相關工作經驗 〝可〝 團隊裡有完善的新人教育訓練 【其他條件】 1.個性需積極、細心、負責、配合度高。 2.需有無塵室工作且著全套無塵衣經驗。 3.可配合設備導入常駐客戶端工作。 4.需配合常態性出差。

Major responsibility is Micron Taiwan new tech node high peak ramping task include daily service operation, installed base performance improvement, maintain customer satisfaction, as key sponsor to lead local team and co-work with PG/CSBG/Sales to make customer and company‘s goal completed Job Duties and Responsibilities (Technical / Operational responsibilities / Performance objectives of this position) 60％ of time • Represent field service head to customer, develop and maintain good customer relationship. Be accountable for service operation to achieve company goals. • Manage installed base performance of assigned functions to ensure achievement of system performance to product specifications. • Manage and direct the activities of field service and technical support required for installation, servicing and modification of company products • Co-work with sales, service team, process engineering and product group closely to support customer technical and production requirements, evaluate product performance and best solution delivery • Forecast and control I&W within ISR plan and manage the utilization of engineers for a balanced absorption result. • As bridge of customer and product group to deliver clear issue statement and support need to keep improving and demonstrating system performance, available and reliability. • Coordinate hot escalation with local and support team, manage and arrange resources to estimate down case and interruption of production • Secure zero safety EHS event with non-hazards environment and provide sufficient training and guide service team continuously. People Management (Responsibility for leading, motivating and developing staff) 40 ％ of time • Be responsible for training, motivation, employee development and discipline of assigned employees.

工作內容 1. 科技廠自動化產品設備調機、維修及零件之組裝、安裝、調整 、售後服務。 2. 在台各大科學園區內半導體及記憶體廠內機械設備維護,調整,維持妥善率。 3. 維持現場自動化系統穩定度。 4. 須著無塵衣在無塵室內工作，執行高架作業。 5. 公司備有員工宿舍。 6. 竹科台積電F20廠，常日班無須輪班。 7.外地人工作，會提供住宿。 備註:有5年內體檢報告、營造業六小時優先入取。