餐廳副理 (Restaurant Assistant Manager)
面議（經常性薪資達4萬元或以上）
高雄市前鎮區
工作經歷不拘
• 負責管理全日餐廳及客房餐飲
In charge of All Day Dining Restaurant and In Room Dining
• 監督部門工作標準和程式手冊中列出的各項規範的貫徹執行
Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
• 管理日常活動，計畫和分配工作，確保始終擁有人數適合的員工團隊
Manage daily activities, plan and assign work to a suitable staff team
• 通過輔導和提供回饋培養團隊並提高績效，為員工制定績效和發展目標，表彰表現優異的員工
Through coaching and providing feedback to train the team and improve performance, set performance and development goals for employees, and commend outstanding employees
• 為員工提供培訓，確保他們的服務符合品牌規範標章和我們期望的標準
Provide training to employees to ensure that their services comply with brand standards
• 激勵員工為客人提供卓越的服務
Encourage and motivate staff to provide optimum service during all shifts
• 有效的進行交接班說明會，確保所有員工瞭解重要客人，特殊活動，每日特價，重點是推銷某些產品等
Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc.
• 遵守開始營業和結束營業的程式
Adhere to opening and closing procedures
• 遵守規定的結帳程式
Adhere to bill paying procedures
• 和上級主管一起編制和管理餐廳預算
Works with Director of F&B in the preparation and management of the department’s budget and setting restaurant’s goal
• 和主管一起進行人力規劃和管理需求
Works with Director of F&B on manpower planning and management needs
• 監控預算並控制費用，重點監督食品、酒水與人力成本Monitor budgets and control expenses, focusing on food, beverage and labor costs
• 與業務行銷合作，發現提升營收的各種銷售機會Cooperate with sales and marketing to discover various sales opportunities to increase revenue
• 推出促銷活動，為賓客帶來各種超值的出色就餐體驗
Develop and implement promotional activities to bring guests a variety of value-for-money dining experiences
• 確保安全處理信貸與財務交易
Ensure the handling credit card securely
• 通過銷售點銷售系統分析餐飲統計資料
Analyse food and beverage statistics through POS system
• 積極實行節約成本及有效的控制存貨
Actively pursue cost saving measures and stock control
• 善於預測市場的變化情況，並在必要時審評運營工作
Anticipate market changes and review operations when necessary
• 確保所有餐飲設備都能正常工作並定期清潔
Ensure all equipment is working properly and cleaned regularly
• 確保包括小吃區、包廂區、酒吧區在內的所有餐飲設施乾淨整潔，並根據預期業務量儲備適量庫存若有任何維修需求，應立即通知工程部
Ensure all facilities including a la carte area, private dining room and bar area are clean and tidy, and reserve an appropriate amount of inventory according to the expected business volume. If there is any need for maintenance, the engineering department should be notified immediately
• 制定並達成品質目標與賓客滿意度目標在賓客提出要求和投訴時提供幫助，確保維持高水準的賓客滿意度
Establish and achieve quality goals and guest satisfaction goals. Provide assistance when guests make requests and complaints to ensure that a high level of guest satisfaction is maintained
• 親自迎送80％以上的客人
Personally meet and farewell a minimum of 80％ of your customers
• 與廚師和餐飲總監交流意見和客人的建議從而反應當前客人的情況
Share recommendations and guest comments to Chef and Director of F&B to reflect current customer profile
負責業務 In charge / duties
• 管理餐廳的餐飲市場行銷計畫；參與並維護整個系統內的各種餐飲市場行銷計畫和促銷活動
Manage Restaurant’s marketing plan; participate in and maintain various marketing plans and promotional activities throughout the system
• 關注競爭對手的活動和行業創新與行政主廚一起審查並核准功能表設計與構思
Pay attention to competitors’ activities and industry innovations, review and approve the design and concept of the menu with the executive chef
• 確保食物和飲品的安全以及安全儲存，始終保持庫存充足，並儘量減少浪費
Ensure the safety and safe storage of food and beverages, always keep sufficient stocks, and minimize waste
• 處理食物和飲品的庫存盤點決定所有食品、酒水、物資和設備的最大及最小庫存量
Handling of food and beverage inventory to determine the maximum and minimum inventory of all food, beverages, materials and equipment
• 其他臨時職責—需要全員出動完成任務的特殊時刻
Other temporary duties—special cases that require all staff to be dispatched to complete the task
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