房務辦事員/領班 Housekeeping Coordinator / Leader
月薪 33000元
嘉義縣番路鄉
2~3年工作經驗
At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.
在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。
Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
Ensure that all request is handled promptly and properly logged. Work closely with the Front Desk to ensure correct room status all the time. Issues, receives, records and controls all HSKP pagers. Handled, record and follow up on guest request items and extra supplies to guest. Keep good communication with other departments.
按酒店和公司業務目標來監督和檢查所分配給房務員及公共區域清潔員的工作，以確保符合產品的質量標準，並為酒店客人提供優質的服務。
確實交接所有的房客需求並紀錄妥善；確保房況正確並與櫃檯同仁緊密合作；交接並記錄與追蹤房客需求品項及額外的備品；與其他部門保持友善的溝通。
DUTIES AND RESPONSIBILITIES 工作職責
Perform all duties as Housekeeping attendant, but not limited to below responsibility:
履行作為房務部員工的全部責任，不僅限於以下的職責：
• Implementation of housekeeping standards and procedures in relation to:
• 執行房務部各項標準和工作程序：
• Daily Housekeeping service
• 每日客房清潔服務
• Valet service
• 洗衣服務
• Linen maintenance
• 布巾維護
• Guest Request delivery
• 顧客需求傳送
• Public Area Cleanliness
• 公共區域整潔度
• Recommended changes to these standards and training needs on an ongoing basis
• 就流程及培訓需求提供持續性的建議
• Maintain a current and thorough knowledge of all housekeeping systems
• 對客房部相關之作業系統有孰悉的使用知識
• Distribution and collection of keys
• 有效管理鑰匙收發
• Management of all incoming and outgoing calls
• 掌控重要之來電與撥電
• Perform Room inspections
• 客房檢查
• Prioritize arrival rooms
• 優先處理當日預進客房
• Liaise with Front Office for guest and hotel requirements
• 與櫃檯合作以完成房客需求
• Ensure guest valet is processed and delivered in a timely manner
• 及時為房客處理洗衣相關服務
• Co-ordinate special projects (e.g., site rooms, vermin control, window and carpet cleaning, room inventories)
• 協調特殊任務 (客房參觀、消毒、清戶/地毯清潔、房型存量)
• Manage all special requests made by guests
• 處理房客需求
• Ensure consistency within the department
• 確保房務部工作流程的一致性
• Management of lost property for the hotel
• 管理酒店遺留物
• Ensure you have complete knowledge of room types, layouts and facilities
• 熟知客房類型、設計、酒店設施
• Manage storage areas
• 倉庫管理
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• 進行交接班說明，確保同仁了解酒店各項重要措施
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