Senior Manager, Trust & Safety Compliance
面議（經常性薪資達4萬元或以上）
台北市信義區
7~8年工作經驗
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?”
Position : Senior Manager, Trust and Safety Compliance
Trust and Safety will be fully accountable for defining and delivering our Trust and Safety strategy, leveraging people, process and technology, to mitigate risks across all areas of our business. The role will play a key part in enabling the business to meet its growth objectives, managing risk through a process of continuous monitoring and remediation. Demonstrating the ability to switch between big picture strategic thinking and granular execution, the Senior Manager for Trust and Safety will be a forward-thinking self-starter, comfortable working with a high level of autonomy in a fast-paced environment.
What will you do?
-Third Party compliance with Taiwan Intellectual Property regulations, other applicable laws and Coupang Policies. Enforcement of such regulations, laws & policies across the Coupang marketplace, with a focus on third party sellers.
-Risk assessment of all third-party sellers, mitigating bad debt, transaction losses and negative customer experiences on the platform from fraud, poor seller performance, product and abuse-related risk
-Own data gathering and analysis, research and implement best practices, develop and recommend alternative solutions
-Influence others without authority in the development of new systems and tools to enable automation and scalability
-Manage all Trust & Safety teams, including Seller Gating, Intellectual Property report handling, Seller Abuse, return abuse Fraud, Counterfeit monitoring developing best practices across the business
-Develop performance metrics, monitor post-process improvement performance, and obtain leadership and stakeholder agreement
-Provide adaptable business solutions which are aligned to meet internal and external customer expectations
-Work with product managers to develop technology-based solutions to mitigate risk and balance operational load.
-Collaborate with legal teams to develop enforcement policies and standard operating procedures for operational enforcement.
-Spot areas of risk and report them to Chief Compliance Officer with a suggested plan of action.
-Advocate for Trust and Safety and improve awareness of the team’s functions with business teams and leaders.
-Report regularly to senior leaders on progress and risks.
Essential Qualifications:
-Significant experience (10Y+) in compliance and risk management roles with increasing responsibility
-Experienced in building technology-led solutions
-Deep understanding of the risks associated with operating an e-commerce business, with a process-driven approach to maintaining service levels
-Results-driven, with a huge customer-focus. Should demonstrate internal (team) and external (customer) is at the beginning and end of every decision and action.
-Team player with a can-do attitude
-Excellent organizational skills; able to work calmly under pressure with minimal supervision across a number of workstreams
-Analytical thinker
-Shows resilience and integrity, and has a humble approach
-Excellent oral and written communication skills, with high EQ
-Ability to develop effective business and working relationships
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