餐飲部 鵲羽軒 全日餐廳 餐廳副理 F&B Plume (All Day Dining Restaurant) Assistant Manager
面議（經常性薪資達4萬元或以上） 40000元
台北市松山區
5~6年工作經驗
全日餐廳副理副理將協助全日餐廳經理管理餐廳及點心坊的日常營運。確保員工提供一致且周到的服務，以維持高水準的餐飲服務。
https://capellahotels.com/en/capella-taipei/dining/plume
1.為團隊成員提供具有明確願景和方向且鼓舞人心的領導力，以確保實現嘉佩樂品牌價值觀和願景，為所有顧客和同事創造令人驚豔的體驗。
2.確實地傳達期待、認可績效並產生一致的業務成果。
3.為餐飲管理相關領域的專家，提供專業頂級的顧客服務體驗。
4.透過展現嘉佩樂文化和服務理念，成為激勵同事的典範。
5.負責管理餐廳的日常運營，並確保全體成員皆遵守酒店制定的服務標準、部門政策和操作步驟。維持餐廳的品質及標準並滿足顧客的期望。
6.管理餐廳及點心坊的服務流程以確保顧客從進入餐廳到離開的每個階段皆可享受頂級服務（如領檯的歡迎、點餐和上菜速度、是否滿足特殊需求、結帳以及邀約再訪…等）。
7.監督餐廳及點心坊開店與閉店職務的完成，包含準備所需的備品、監控庫存、遵守標準水平並確實完成餐廳的清潔工作…等。
8.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。
9.協助三節禮盒銷售、訂單及庫存管理，並協助送禮建立顧客關係。
The Assistant All day dining Restaurant Manager assists the All day dining Restaurant Manager in the supervision and coordination of the daily restaurant and Gift shop operations. The individual is also responsible for maintaining a high level of quality and standards of guest service by ensuring the delivery of consistent and thoughtful service by the restaurant colleagues.
1. Provides inspirational leadership, clear vision, and direction to team members to ensure delivery of the Capella brand, values, and vision, to create an amazing experience for our guests and team members.
2. Communicates expectations, recognizes performance, and produces consistent desired business results.
3. Ensures and provides flawless, upscale, professional, and high-class guest service experiences as a role model and expert in all F&B restaurant-related matters.
4. Be an exemplary role model in inspiring team members through a strong demonstration of the Capella Culture and Service Philosophy.
5. Oversees and manages the daily operations of the department and ensures that all team members comply with service standards, departmental policies, and operating procedures set by the hotel. Ensures the quality, and standards and meets the expectations of the guests daily.
6. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from host/ess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
7. Supervises the completion of opening and closing duties including setting up necessary supplies, controlling stock, Par Level respected, and making sure cleaning of the restaurant is done.
8. Maintain an up-to-date knowledge of the hotel‘s daily services, activities, promotions, and events. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
9. Assist in festive gift box sales, order processing, and inventory management, while supporting client gifting and relationship building.
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