技術服務課 主管
面議（經常性薪資達4萬元或以上） 40000元
新北市林口區
5~6年工作經驗
- Manage, handle, educate and improve entire topic of Authorized Service Centers (ASC) nationwide.
- Manage, supervise, educate, and improve entire operation of Factory Service Centers (FSC).
- To repair tools and return them to customers within 48 hours.
- To build a strong service team that provides professional service to assist customers with technical consultation and technical troubleshooting of any Makita tools.
- Maintain expand ASCs network nationwide and build good relationship with customers.
- Consistently sensitive about after-sales service issues and upgrading the level of service from time to time by visiting ASCs and dealers.
- To improve the competency level of ASCs by providing necessary training and making sure all ASCs understand their obligation of being Makita ASC.
- To understand the user’s usage or application when receiving their tools for repairing, then propose to BD team to visit them by recommending them to change to better products.
- Plan and propose spare parts inventory level that is enough to avoid the issue of insufficient spare parts including new products.
- To manage all warranty claims and assist customer service with customer feedback and complaints.
- To prepare a monthly report on all the repair tools in the service center at the beginning of the month.
- Develop, plan, and implement continuous process improvements in labor efficiency, labor utilization, and total operating costs.
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