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職稱: 國際售後服務部 — 培訓工程師 Job Description: Global Field Service Trainee I. Job Title Global Field Service Trainee (Global Field Service Department) II. Core Mission Scope Overseas Field Service (Post-Training): Upon completion of internal training, travel to international sites (e.g., China, Europe, India, South Korea, Singapore) for product maintenance, precision calibration, and troubleshooting. Technical Training & System Support: Assist in technical training for overseas customers and distributors; support the establishment of local service networks. Remote Diagnostics & Support: Provide remote technical assistance via digital communication tools to help international clients with initial problem identification. R&D Optimization Feedback: Consolidate field data and observations to provide the R&D department with practical evidence for product improvements. In-house Technical Mastery: Learn the core mechanics and assembly of NC rotary tables through hands-on practice within the factory and support domestic service tasks. III. Essential Qualifications Technical Potential (Preferred): Background in precision mechanical maintenance or electrical control is preferred but not required. A strong interest in CNC machine structures, hydraulic systems, or circuit diagrams. Any experience with CNC controllers (Fanuc, Mitsubishi, etc.) is a significant plus. Language & Communication Proficiency: Fluent in English with the ability to conduct technical/business discussions with international partners. Requirement: TOEIC 650+ or equivalent practical proficiency. Candidates without relevant English certification will be required to undergo an oral and written examination during the interview. Strong logical thinking with the ability to learn how to write professional English Service Reports. Experience: No prior experience required; however, a background in relevant engineering fields is advantageous. IV. Key Professional Traits Logical 〝Detective〝 Potential: A natural curiosity and the ability to synthesize truth from fragmented information; a passion for problem-solving. High Stress Resistance & Composure: Ability to stay calm and maintain clear communication during high-pressure situations. Independence & Spirit of Adventure: Enthusiastic about overseas assignments lasting 10+ days; capable of managing personal logistics in diverse cultural environments. Commitment to Growth: A strong desire to master precision mechanical technology from the ground up and build a specialized career.

職稱: 國際售後服務部 — 資深工程師 (具三年以上相關資歷) Senior Global Field Service Engineer I. Job Title Senior Global Field Service Engineer (Global Field Service Department) II. Core Mission Scope Overseas On-site Maintenance: Independently travel to international locations (e.g., China, Europe, India, South Korea, Singapore) to perform product repairs, precision calibration, and troubleshooting. Technical Training & System Building: Conduct technical training for overseas customers and distributors; establish and optimize local maintenance service systems. Remote Diagnostics & Support: Provide remote technical assistance from the Taiwan headquarters via digital communication tools to help international clients with initial fault identification and problem-solving. R&D Optimization Feedback: Consolidate field data and insights from overseas assignments to provide the R&D department with critical evidence for product optimization and design improvement. Domestic & In-house Support: Manage domestic after-sales service in Taiwan and provide technical support within the factory when no overseas travel is assigned. III. Essential Qualifications Technical Core Competencies: Strong background in precision mechanical maintenance and electrical control; familiar with CNC machine tool structures, NC rotary tables, hydraulic systems, and circuit diagram interpretation. Hands-on experience with parameter operation and fault diagnosis for at least one of the following controllers: Fanuc, Mitsubishi, Siemens, or Heidenhain. Proficiency with precision measurement instruments; experience operating laser interferometers for accuracy compensation is highly preferred. Language & Communication Proficiency: Fluent in English with the ability to conduct technical discussions with international engineers. Requirement: TOEIC 650+ or equivalent practical proficiency. Candidates without relevant English certification will be required to undergo an oral examination during the interview. Capable of producing logical and professional English Service Reports, clearly documenting root causes and countermeasures. Professional Experience: Minimum of 3 years of experience in the machine tool or rotary table industry. IV. Key Professional Traits High Stress Resistance & Negotiation Skills: Ability to remain calm and composed in high-pressure environments; skilled in professional communication and negotiation with clients. Independent Operational Capability: Able to adapt to overseas assignments lasting 10+ days and solve complex problems independently under resource-limited conditions. Logical 〝Detective〝 Mindset: Exceptional analytical skills to piece together the truth behind a malfunction from fragmented and incomplete information.

• Support on-site maintenance and troubleshooting of vertical probe cards at the customer site • Record product issues, inspection results, and repair procedures • Monitor product abnormalities at the customer site and coordinate with internal teams for improvements • Perform tasks assigned by supervisors ※ On-site allowance provided

• Support on-site maintenance and troubleshooting of vertical probe cards at the customer site • Record product issues, inspection results, and repair procedures • Monitor product abnormalities at the customer site and coordinate with internal teams for improvements • Perform tasks assigned by supervisors ※ On-site allowance provided

1.裝機、驗機、改機與機台之維修保養。 (Plasma tool(Plasma Therm,Trymax,Mattson),R2D, Surfscan裝機) 2.產品應用之學習與教導。 3.機台售後服務品質之控制與提升。 4.客戶抱怨之處理及與原廠之溝通協調。