轉職熱搜工作

Heller Industries is looking for a Software engineer with experience in Semiconductor equipment software. The position is located in Taiwan, and reports to Heller Taiwan Manager and dotted line to Heller Korea Software Manager. Required Qualifications: • Degree in Computer Science or Software Engineering • ＞5 years of experience developing, testing, or supporting software in the semiconductor / electronics equipment, industrial automation, or process equipment. • Experience working with Tier 1 semiconductor customers (e.g. Intel, TSMC, Samsung) • Familiar with software development tools and utilities including development environments and bug tracking utilities. Desired Qualifications: • Experience with SECS/GEM and SEMI communication standards. • Experience troubleshooting software issues in Semiconductor equipment. • Experience representing a foreign equipment supplier with tier 1 semiconductor manufacturers in Taiwan. • Familiarity with with AI tools to assist software development Responsibilities: • Develop an in-depth expertise in Heller product operation and setup. • Develop software for Heller ovens • Provide phone and on-site software support. • Diagnose and resolve complex software issues in Heller ovens. • Handle software installation and upgrade at customer sites. • Support fab automation testing and qualification at customer sites. • Work with customers, sales, field service, and engineering to compile software change requests to address customer needs. • Compile and update software installation, setup, and operation procedures. • Software training for customers and Heller Personnel Personal Attributes • Team player • Self-Starter, Focused, Versatile • Ability to work effectively in a fast-paced, dynamic environment as part of a multi-disciplinary team. • Strong interpersonal skills • Excellent communication and presentation skills • Attention to detail and follow-through skills. • Ethics and cultural values consistent with Heller’s standards of excellence Physical Requirements/Work Environment • The person hired for the position will work from home or from Heller’s office in Taoyuan. • 15％ travel including domestic and international trips to factory, vendor and customer sites up to 1- 2 weeks.

As a Regional Product Support Engineer at Lam, you’re the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam‘s valued customers. Responsibilities: Technical: - Communicates as a subject matter expert on high level technical issues and escalations while providing guidance and recommending solutions. - Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems and process related productivity issues. - Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. - Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. - Partner with the Account Team and Product Group to present to customers the problem statement, identified root causes and getting buy-in on proposed solutions - Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands on and or installed based performance data collection/analysis - Drives required actions at the customer site to resolve escalations and prevent repeat problems - Participates in the review of procedures, processes and tool design impacting development activity. - Manages projects and provides reports to management to deliver the desired result. Leads customer escalation meetings. - Understands how and has the capability to escalate within management when help is needed. Leadership: - Participates in Lam‘s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application. - Mentors field engineers and designs or leads training sessions. Customer Relation: - Provides support to customer/users where the product is highly technical or sophisticated in nature. - Develops customer confidence through credible recommendations and an understanding of the customer‘s perspective to support sales, service and revenue. Qualifications: - MS. with 3 years of relevant work experience or BS with 5+ years of work experience - Ability to read and work from electrical and mechanical schematics, diagrams and interpret operation manuals - Ability to use computer applications, including data analysis tools, word processing, spreadsheet, and presentation software. - Ability to provide quality remote and on-site escalation support and escalation management. - Ability to troubleshoot technical problems and coordinates multiple technical tasks. - Ability to establish and maintain cooperative working relationships with co-workers and customer and adhere to customer rules and policies regarding worksite behavior and safety. - Domestic and International travel is required based on business need.

【Position Summary】 Major responsibility is improving installation & technical skills of GFW team. Maintaining GFW and local team satisfactions, as key sponsor to lead GFW and co-work with PG/CSBG/Sales to make customer and company’s goal completed. Regular oversea support other regions while requested. Job Duties and Responsibilities(50 ％ of time): Technical / Operational responsibilities / Performance objectives of this position 1. Represent field service head to local service team, develop and maintain good relationship with local team. Be accountable for service operation to achieve company goals. 2. Manage installed base performance of assigned functions to ensure achievement of system performance to product specifications. 3. Manage and direct the activities of field service and technical support required for installation, servicing and modification of company products 4. Co-work with local service team, process engineering, sales and product group closely to support customer technical and production requirements, evaluate product performance and best solution delivery. 5. Forecast and control manpower allocation and manage the utilization of engineers for a balanced absorption result. 6. As bridge of GFW engineer and local service team to deliver clear issue statement and support need to keep improving and demonstrating system performance, availability and reliability. 7. Coordinate hot escalation with GFW, local and support team, manage and arrange resources to estimate gaps to tool delivery and interruption of production. 8. Secure zero safety EHS event with non-hazards environment and provide sufficient training and guide service team continuously. People Management (50 ％ of time): Responsibility for leading, motivating and developing staff 1. Be responsible for training, motivation, employee development and discipline of assigned employees.

1. 規劃與建議冷氣、空調系統解決方案，滿足客戶需求並達成銷售指標。 2. 現場勘查空間環境，提供專業丈量與安裝建議以確保最佳效果。 3. 安排安裝計劃，聯繫施工團隊協調實施細節並追蹤進度。 4. 即時處理客戶疑問，追蹤安裝進程並提供問題解決方案。 5. 提供全面產品知識介紹，並針對不同品牌系統分析優缺點。 6. 檢查安裝完成後的細節，確保設備運行正常並符合品質標準。 7. 維繫良好客戶關係，定期跟進售後問題並提供技術支援。

1.水處理工程專案規劃、設計、履約、督導與管理 2.工程投標、專案執行成本與風險分析、計畫執行、資料送審、工程進度掌握與管理、竣工相關事項辦理。 3.具領導能力與高執行力，能有效率帶領同仁達成上級交付之任務與目標 4.需有現場施作的實務經驗及與溝通協調能力。 5.基本繪圖CAD/視圖能力 6.其他主管交辦事項。

1. 流程治理與制度建立：深入了解公司業務流程，與業務/行銷/行政跨部門討論，制定並維運「線索→聯繫→跟進→成交/未成交」SOP（含狀態定義、原因碼、必填欄位與責任分工）。 2. CRM 規則設計與落地：設定漏斗階段、派單規則（輪派/依來源/依區域/依組別）、任務/提醒、逾時升級機制。 3.數據看板與營運節奏：建立每日/每週/每月管理看板與檢討節奏（主管會議用），用數據帶出行動：調整派單、改善話術、優化來源品質與流程瓶頸。 4.多渠道線索整合（營運角度）：整合 google ads關鍵字、電話、LINE 官方帳號、Facebook 表單、TikTok 表單進 Bitrix24，確保來源可追、跟進可控、數據可分析。（串接可與外部廠商或工具合作）

1.執行本市各項重大工程建設業務計畫及測量等工作。 2.辦理工程之履約管理、保固業務、爭議處理、訴訟案件處理及契約檢討修訂等業務。 3.辦理工程環境、安全及衛生管理系統之維持等業務。 4.其他臨時交辦事項。

服務廠鈑噴客戶進廠接待、提供客戶理賠建議與諮詢服務、擬定維修排程及保險理賠行政流程、維修品質確認。 草擬並整合現場鈑噴技師估價，查詢相關板金零部件，交通事故、保險賠付相關行政流程追蹤。 追蹤服務及客戶保險及續保業務。 熟練使用Oiffice及服務廠管理系統。 具備以下證照為佳： 財產保險代理人(專技普考) 財產保險業務員(公會證照)